Customer Service
Dining area maintenance
Guest Relations Management
Sunny Pham
Waitress
Perth,WA
Summary
Proven ability to enhance customer satisfaction and streamline dining operations, as demonstrated at Chopsticks Restaurant. Skilled in guest relations management and high-volume dining, I excel in creating positive environments and maintaining order accuracy. Achieved consistently high customer satisfaction scores by leveraging both interpersonal and organizational skills.
Overview
1
1
year of professional experience
Work History
Waitress
Chopsticks Restaurant
03.2023 - 07.2024
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Lead Barista
My Lunch N Cafe
01.2023 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Arts - Psychology
University of Western Australia
WA07.2027
Skills
Timeline
Waitress
Chopsticks Restaurant
03.2023 - 07.2024
Lead Barista
My Lunch N Cafe
01.2023 - 03.2023
Bachelor of Arts - Psychology
University of Western Australia
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