Sunny Pham
Waitress
Perth,WA
Summary
Proven ability to enhance customer satisfaction and streamline dining operations, as demonstrated at Chopsticks Restaurant. Skilled in guest relations management and high-volume dining, I excel in creating positive environments and maintaining order accuracy. Achieved consistently high customer satisfaction scores by leveraging both interpersonal and organizational skills.
Overview
1
1
year of professional experience
Work History
Waitress
Chopsticks Restaurant
2023.03 - 2024.07
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Lead Barista
My Lunch N Cafe
2023.01 - 2023.03
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Promoted additional items with beverages, increasing store sales.
Education
Bachelor of Arts - Psychology
University of Western Australia
WA07.2027
Skills
Customer Service
Dining area maintenance
Guest Relations Management
High-volume dining
Order Accuracy
Timeline
Waitress
Chopsticks Restaurant
2023.03 - 2024.07
Lead Barista
My Lunch N Cafe
2023.01 - 2023.03
Bachelor of Arts - Psychology
University of Western Australia
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