Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Sunny Rayamajhi

IT Graduate
Seven Hills,NSW

Summary

I'm a hard- working and diligent candidate anxious to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm an ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Sales Executive

Zylax Computers
Seven Hills , NSW
2018.03 - 2020.05
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Assisted call-in customers with questions and orders.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Responded to telephone and in-person requests for information.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Quality Assurance Lead

Qatar Airways
Manama , Manama
2015.09 - 2017.10
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Coached and motivated agents-person QA team to develop competencies.
  • Established and updated QA processes and metrics in line with industry best practices and project goals.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
  • Wrote, reviewed and approved documents to preserve quality assurance.
  • Identified potential product risks and developed plans to mitigate or eliminate hazards.
  • Oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices and developing new tools and processes.
  • Taking KPI’s of the company as mandatory guidelines in increasing the performance of the company and the employees.
  • Analyzed quality threshold metrics to compile QMS reports.

Education

Bachelor of Science - Information Technology

Sikkim Manipal Univeristy
Bahrain
2014.07 - 2016.08

Master of Science - Information Technology

Federation University
Sydney
2018.07 - 2020.09

Skills

Technical troubleshooting

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Accomplishments

    Delivery of Customer Excellence, 2015 (Qatar Airways).

Software

Python

HTML, Javascript and CSS

C and Java

SQL

Microsoft Office

Agile

Timeline

Master of Science - Information Technology

Federation University
2018.07 - 2020.09

Sales Executive

Zylax Computers
2018.03 - 2020.05

Quality Assurance Lead

Qatar Airways
2015.09 - 2017.10

Bachelor of Science - Information Technology

Sikkim Manipal Univeristy
2014.07 - 2016.08
Sunny RayamajhiIT Graduate