Python
Sunny Rayamajhi
IT Graduate
Seven Hills,NSW
Summary
I'm a hard- working and diligent candidate anxious to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm an ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Sales Executive
Zylax Computers
Seven Hills, NSW
03.2018 - 05.2020
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Assisted call-in customers with questions and orders.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Responded to telephone and in-person requests for information.
- Utilized professional sales techniques to persuasively communicate with clients.
- Displayed merchandise by arranging in appealing ways to boost sales.
Quality Assurance Lead
Qatar Airways
Manama, Manama
09.2015 - 10.2017
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Coached and motivated agents-person QA team to develop competencies.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Identified potential product risks and developed plans to mitigate or eliminate hazards.
- Oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices and developing new tools and processes.
- Taking KPI’s of the company as mandatory guidelines in increasing the performance of the company and the employees.
- Analyzed quality threshold metrics to compile QMS reports.
Education
Bachelor of Science - Information Technology
Sikkim Manipal Univeristy
Bahrain 07.2014 - 08.2016
Master of Science - Information Technology
Federation University
Sydney 07.2018 - 09.2020
Skills
Technical troubleshooting
Planning and Coordination
Multitasking abilities
Project Management
Accomplishments
Delivery of Customer Excellence, 2015 (Qatar Airways).
Software
HTML, Javascript and CSS
C and Java
SQL
Microsoft Office
Agile
Timeline
Master of Science - Information Technology
Federation University
07.2018 - 09.2020
Sales Executive
Zylax Computers
03.2018 - 05.2020
Quality Assurance Lead
Qatar Airways
09.2015 - 10.2017
Bachelor of Science - Information Technology
Sikkim Manipal Univeristy
07.2014 - 08.2016