Summary

Overview

Work History

Education

Skills

Accomplishments

Software

Timeline

Sunny Rayamajhi

IT Graduate

Seven Hills,NSW

Summary

I'm a hard- working and diligent candidate anxious to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm an ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

years of post-secondary education

years of professional experience

Work History

Sales Executive

Zylax Computers

Seven Hills , NSW

2018.03 - 2020.05

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Provided first-rate service to all customers and potential customers.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Assisted call-in customers with questions and orders.
Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Responded to telephone and in-person requests for information.
Utilized professional sales techniques to persuasively communicate with clients.
Displayed merchandise by arranging in appealing ways to boost sales.

Quality Assurance Lead

Qatar Airways

Manama , Manama

2015.09 - 2017.10

Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
Coached and motivated agents-person QA team to develop competencies.
Established and updated QA processes and metrics in line with industry best practices and project goals.
Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
Wrote, reviewed and approved documents to preserve quality assurance.
Identified potential product risks and developed plans to mitigate or eliminate hazards.
Oversaw all aspects of quality assurance, including establishing metrics, applying industry best practices and developing new tools and processes.
Taking KPI’s of the company as mandatory guidelines in increasing the performance of the company and the employees.
Analyzed quality threshold metrics to compile QMS reports.

Education

Bachelor of Science - Information Technology

Sikkim Manipal Univeristy

Bahrain

2014.07 - 2016.08

Master of Science - Information Technology

Federation University

Sydney

2018.07 - 2020.09

Skills

Technical troubleshooting

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