SUNNY WANG

• Overseeing the academic progress of 600+ students, producing progress reports and ensuring accurate documentation of grades, transcripts, and completion records.

• Engaging in innovating and testing solutions for system optimisation, aligning processes with curriculum changes and improving service delivery.

• Filtering, sourcing and cleaning data from internal systems, reformatting datasets for analysis and reporting to support decision-making and audits.

• Supported over 400 students across two campuses, responding to enquiries on attendance, assessments, timetables, leave, and graduation.
• Monitored student engagement and academic progress, identifying at-risk students and escalating wellbeing concerns to appropriate departments.
• Maintained accurate student records and contact details in Student Management System (Meshed), supporting enrolment, transcript, and award processing in line with compliance standards.
• Coordinated with academic, finance, and student services teams to resolve administrative issues, including appeals, withdrawals, and non-academic concerns.
• Assisted in planning and executing graduation ceremonies, including student eligibility checks, testamur preparation, catering, and logistics.
• Developed bilingual (English–Mandarin) communication materials, enhancing accessibility and clarity for international students.
• Designed and analysed student satisfaction surveys, generating insights that informed support strategies and contributed to a 50% improvement in pass rates.

• Delivered academic support to undergraduate students through structured tutorials, revision sessions, and one-on-one consultations.
• Adapted lesson plans to accommodate diverse learning needs.
• Provided structured feedback on assignments, presentations, and in-class activities to help students build confidence and meet academic standards.
• Collaborated with teaching and student support teams to align learning outcomes with progression requirements and expectations.
• Achieved an 80% improvement in student academic progress among those who regularly attended tutorials, as reflected in assessment outcomes and progression rates.

• Analysed and maintained large datasets over an 11-year period using Excel and statistical tools, ensuring data accuracy to support cross-regional policy reporting.
• Standardised data entry and reporting templates to improve consistency and reduce errors in clearance records, enhancing administrative efficiency.
• Coordinated with senior analysts to produce concise summary reports used for official briefings, demonstrating strong attention to detail and information management.
• Supported day-to-day data administration tasks, including file organisation and quality assurance, contributing to audit readiness and internal compliance.
• Ensured data confidentiality and accuracy across all reporting processes, aligning with public sector standards for transparency and accountability.