Sunoop Kanjirakkattu Jose
Adelaide,SA
Summary
An enthusiastic, cooperative, adaptable, and sincere individual with excellent communication and managerial skills. Proven ability to work effectively both independently and as part of a team to meet deadlines and achieve goals. Eager to contribute and excel in hospitality, retail, or other fast-paced and competitive environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Health Care Assistant
Somerton Private Nursing Home
Belfast, Northern Ireland
09.2023 - 05.2026
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living spaces.
- Supported recreational activities to enhance resident engagement and well-being.
- Communicated effectively with residents, families, and staff to ensure comfort.
Housekeeping Team Member
Holiday Inn
Belfast, Northern Ireland
01.2023 - 05.2023
- Cleaned and sanitized guest rooms following hotel standards.
- Organized housekeeping supplies and ensured proper inventory levels.
- Reported maintenance issues to ensure a safe environment for guests.
- Maintained cleanliness of public areas including lobbies and restrooms.
- Provided exceptional customer service by responding promptly to guest inquiries or complaints.
Health Care Assistant
Parkdean Private Nursing Home
Belfast, Northern Ireland
03.2022 - 01.2023
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living spaces.
- Supported recreational activities to enhance resident engagement and well-being.
- Communicated effectively with residents, families, and staff to ensure comfort.
Tour Operation Trainee
Bolgatty Palace and Island Resort
Cochin, Kerala,India
07.2019 - 11.2020
- Assisted guests with check-in and check-out processes efficiently.
- Managed room reservations using property management software daily.
- Coordinated housekeeping schedules to ensure timely room availability.
- Provided information about resort amenities and local attractions to guests.
- Responded promptly to guest inquiries and resolved issues effectively.
Front Office Associate
Woodcastle Residency
Vagamon, Ker
08.2015 - 05.2019
- Welcomed guests and managed check-in and check-out procedures efficiently.
- Coordinated room reservations and maintained accurate booking records daily.
- Assisted guests with inquiries and provided information about local attractions.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Master of Arts - Tourism And Hospitality Management
Ulster University
Belfast, Northern Ireland 02.2022 - 09.2023
Master of Arts - Tourism Management
Mahatma Gandhi University
Kottayam, Kerala,India 09.2013 - 06.2015
Bachelor of Arts - Tourism Studies
Holy Cross College of Management & Technology
Puttady, Kerala,India 06.2009 - 05.2012
Skills
- Team collaboration
- Effective communication
- Time management
- Adaptability
- Basic medical care
- Problem solving
- Customer service
- Interpersonal skills
- Emotional resilience
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Tamil
Upper Intermediate (B2)
B2
Certification
- Amadeus Training
- National Service Scheme
- MS Windows and MS Office
Affiliations
- Cultural singer and performer at school, college, and university events.
- College departmental sports team member.
- NSS volunteer engaged in community service activities.
- Participant in a National-Level Tourism Project.
- Committee member of a Community Youth Organization.
References
References available upon request.
Timeline
Health Care Assistant
Somerton Private Nursing Home
09.2023 - 05.2026
Housekeeping Team Member
Holiday Inn
01.2023 - 05.2023
Health Care Assistant
Parkdean Private Nursing Home
03.2022 - 01.2023
Master of Arts - Tourism And Hospitality Management
Ulster University
02.2022 - 09.2023
Tour Operation Trainee
Bolgatty Palace and Island Resort
07.2019 - 11.2020
Front Office Associate
Woodcastle Residency
08.2015 - 05.2019
Master of Arts - Tourism Management
Mahatma Gandhi University
09.2013 - 06.2015
Bachelor of Arts - Tourism Studies
Holy Cross College of Management & Technology
06.2009 - 05.2012