Sunshine Redden
Hoppers Crossing,VIC
Summary
Compassionate professional with experience in retail and personal care. Excelled at Bolton Clarke by providing emotional support and expert grooming assistance, enhancing client wellness and independence. Dedicated to effective communication, meticulous attention to detail and proving the best care i can achieve.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
A Scrappe Angel
09.2007 - 11.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Personal Care Assistant
Bolton Clarke
12.2016 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with meals and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Retail Sales Manager
A Fastlane Scrappe Supplies
01.2012 - 09.2014
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Education
Certificate IV - Ageing Support
Victoria University
Melbourne, VIC09.2016
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Medication Administration
- Compassionate Caregiving
Timeline
Personal Care Assistant
Bolton Clarke
12.2016 - Current
Retail Sales Manager
A Fastlane Scrappe Supplies
01.2012 - 09.2014
Retail Sales Associate
A Scrappe Angel
09.2007 - 11.2011
Certificate IV - Ageing Support
Victoria University
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