SUONG (ANNA) GIANG

35 PANNELL WAY GIRRAWHEEN ,WA

Summary

Proven Medical Receptionist with a track record of enhancing patient experience at Dr. Ines L. Chin's office. Expert in appointment scheduling and patient billing, coupled with exceptional telephone etiquette. Increased office efficiency by streamlining patient documentation processes. Skilled in Microsoft Office and CPR-certified, demonstrating a blend of technical proficiency and compassionate customer service. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than [Number] years. Hardworking [Job Title] brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.

Overview

years of professional experience

Work History

Medical Receptionist

Dr Ines L Chin

04.1995 - 11.2009

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Organized paperwork such as charts and reports for office and patient needs.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.

Restaurant Waiter

Pho Thanh Restaurant

01.1992 - 09.1993

Customer service and Counter

Maintained clean and organized dining areas for optimal guest experience.

Cultivated warm relationships with regular customer

Processed Cash and credit card transaction accurately , maintaining accountability for all sales revenue generated during staff.

Education

High School Diploma -

TAFE ADELAIDE

Adelaide, SA

01.1995

Skills

Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Patient Scheduling
Office Administration
Patient Registration
Appointment Setting
Microsoft Office
Mail Management
Documentation
Outpatient Care

Patient Billing
Payment Scheduling and Collection
Documentation and Recordkeeping
Patient Referral
Patient Eligibility Requirements
Invoice Processing
CPR Certified
Medical Records Verification
Payment Plan Options
Claim Forms
Documentation Review

VIETNAMESE

GOOD COMMUNICATION AND WRITTEN AND LISTENNING

Languages

Vietnamese

Full Professional

Timeline