Suong (Sue) Nguyen
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
17
17
years of professional experience
Work History
Business Operation Supervisor
Total Maritime Logistics Pty Ltd
02.2018 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 20 employees.
- Kept high average of performance evaluations.
Playgroup Co-ordinator
Australian Vietnamese Women's Association
05.2015 - 12.2017
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Prepared and organized notes and documentation to provide detailed reports to CEO and relevant stakeholders
- Manage 8 playgroups across Melbourne, managing 20+ staff to adhere to stakeholders funding agreement
- Successful submission of funding for half million dollars from 2017-2019, ensuring continuation of delivering support to the playgroups
- Train 8 facilitators, and all relevant staff to implement evidence base approach program '3A Abecedarian Approach' into all playgroups across Melbourne
- Awarded Playgroup Agency of the Year 2016 from Organisation Playgroup Victoria
- Train all Facilitators/staff with Federal Funding Partners new SYSTEMS DEX exchange for reporting
Business and Operation Manager
Soho Sushi Pty Ltd
04.2007 - 05.2015
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Devised strategies to boost customer sales through identify target market's and customer needs
Education
Diploma Early Childhood Education - Early Childhood Education
VICSEG
Braybrook 07.2016
Abecedarian Approach Australia - Evidence Base Early Childhood Joseph Spurling
Melbourne University
Melbourne 02.2016
Ruldolf Steiner Craft Curriculum - Early Childhood Education
Sophia Mundi
Abbotsford, VIC12.2015
Bachelor of International Trade And Retail - Business
Victoria University
Footscray, VIC01.1999
Skills
- Cultivating Productive Relationships
- Task Delegation
- Continuous Improvement Projects
- Employee Development
- Project Planning
- Customer Relationship Development
- Finance and Accounting Oversight
- Strategic Goals
- Manage Operations
- Performance Monitoring and Evaluation
Accomplishments
Realestate Property Accomplishments
• 2001 to current
Transacted over 10 million dollars of property transactions across Melbourne- including residential, townhouse developments, multi sites and land subdivision.
• 2001
Renovated 2 Bedroom WB Home in Maribyrnong to Victorian Cottage. Re-wire, replumb, restump, full brand new kitchen, 2 bathrooms and replaster, repaint and floorboards
• 2008
Work in collaboration for Subdivision arrangement with development Co to execute sales of 6 million dollars worth of 20 residential tri level vacant blocks under Loan Deed Arrangements over 36 months
• 2010-Conducted a 18 townhouse/31 Apartment feasibility with Joint Venture partners on 1320m2 block in Footscray
• 2010
Completed Owner builder/Project Management of 72 square French Provincial Residential Luxe Residential home 6 bedrooms, 4 bathrooms, 4 car garage within 12 months period- Luxe fittings of 12 coffers, marble benchtops, water walls, French bi fold doors, commercial kitchen, hydronic slab heating and panels.
Charity Accomplishments:
Habitat for Humanity May 2016
• Raised $5000 while being committed abroad for 10days with 12 volunteers – building homes for four underprivileged families in rural country Vietnam
• Physically tiring but mentally rewarding. Connecting with amazing people and connecting with communities was life changing.
Coastrek Australia 2022 and 2023
• Walk 30km across Mornington to raise over $15,000 for Beyond Blue and Heart Foundation
Timeline
Business Operation Supervisor
Total Maritime Logistics Pty Ltd
02.2018 - Current
Playgroup Co-ordinator
Australian Vietnamese Women's Association
05.2015 - 12.2017
Business and Operation Manager
Soho Sushi Pty Ltd
04.2007 - 05.2015
Diploma Early Childhood Education - Early Childhood Education
VICSEG
Abecedarian Approach Australia - Evidence Base Early Childhood Joseph Spurling
Melbourne University
Ruldolf Steiner Craft Curriculum - Early Childhood Education
Sophia Mundi
Bachelor of International Trade And Retail - Business
Victoria University
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