Supaporn Siebert
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful. Most important is hardworking and passionate on customer service.
Overview
13
13
years of professional experience
Work History
Assistant Director of Sales
JW Marriott Bangkok
06.2014 - 03.2016
- Managed team of sales representatives, providing guidance, coaching and support.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Cluster Sales Account Manager
JW Marriott, Courtyard By Marriott, Renaissance
10.2009 - 05.2014
- Increased corporate client base through consistent solicitations while establishing trust and rapport the clients to generate and boost revenues for the hotels (JW Marriott Bangkok, Courtyard by Marriott Bangkok and Renaissance Koh Samui Resort & Spa
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Events Services Executive
Sheraton Grande Sukhumvit Hotel
02.2008 - 10.2009
- Responsible for the management and co-ordination of all Conventions, Meetings, Incentives and Events
- Solicits and sells group business and remain as the main point of contact until the event completed
- Monitor group billing accounts for accuracy and co-ordinate with Credit Manager for delayed payments
- Implement corrective measures in the instance of unsatisfactory guest comments and/or wok practices
- Interact with other departments in a friendly, positive and professional manner to foster good rapport, promote team spirit and ensure effective tow way communication across the service departments
Customer Service and Sales Trainer
TNT Express Worldwide
02.2007 - 10.2007
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Established and maintained quality control standards.
Guest Service Agent
Sheraton Grande Sukhumvit Hotel
09.2003 - 12.2004
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
MBA - Marketing
National Institute of Development Administration
Bangkok, Thailan08.2006
Bachelor of Arts - Tourism And Hotel Studies
Bangkok University
Bangkok, Thailand09.2000
Skills
- Regional Sales and Support
- Sales Documentation
- Service Quality
- Tradeshow Events
- Facility Tours
Timeline
Assistant Director of Sales
JW Marriott Bangkok
06.2014 - 03.2016
Cluster Sales Account Manager
JW Marriott, Courtyard By Marriott, Renaissance
10.2009 - 05.2014
Events Services Executive
Sheraton Grande Sukhumvit Hotel
02.2008 - 10.2009
Customer Service and Sales Trainer
TNT Express Worldwide
02.2007 - 10.2007
Guest Service Agent
Sheraton Grande Sukhumvit Hotel
09.2003 - 12.2004
MBA - Marketing
National Institute of Development Administration
Bachelor of Arts - Tourism And Hotel Studies
Bangkok University
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