Summary
Overview
Work History
Education
Skills
Units Modules
Current Enrolments
Languages
Timeline
Generic
SUPARNA

SUPARNA

Truganina,VIC

Summary

Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.

Overview

6
6
years of professional experience

Work History

Hotel Manager

Phillip Vinci
Nullagine, WA
06.2017 - 02.2021
  • Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
  • Managed staff schedules, optimizing labor efficiency and enhancing team productivity.
  • Implemented inventory control systems to minimize waste and maximize resource utilization.
  • Developed and executed marketing strategies to increase occupancy rates and revenue streams.

Room Service Server

Wrap
Melbourne, VIC
11.2016 - 06.2017
  • Delivered exceptional in-room dining experiences to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely and accurate food orders.
  • Managed inventory of room service supplies, maintaining optimal stock levels.
  • Trained new team members on service protocols and menu knowledge.

Floor Manager

Royal Taj Indian Restaurant
Melbourne, VIC
08.2016 - 06.2017
  • Supervised daily restaurant operations to ensure high service standards and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service efficiency.
  • Implemented inventory management systems to streamline stock control and reduce waste.
  • Developed staff schedules to optimize workforce efficiency while maintaining labor cost targets.

Bartender

Cafe on Bourke
Melbourne, VIC
12.2015 - 06.2017
  • Crafted and served innovative cocktails, enhancing customer satisfaction and experience.
  • Managed bar inventory, ensuring timely restocking and minimizing waste.
  • Trained new bartenders on drink preparation and customer service standards.
  • Collaborated with kitchen staff to synchronize food and drink orders efficiently.

Waitress Trainee

Maurya Indian Restaurant
Melbourne, VIC
10.2014 - 12.2015
  • Provided exceptional customer service to enhance dining experiences.
  • Assisted in order taking and food delivery, ensuring accuracy and timeliness.
  • Collaborated with kitchen staff to streamline meal preparation processes.
  • Maintained cleanliness and organization of dining area to uphold hygiene standards.

Education

Certificate III - Early Childhood Care And Education

Hammond Institute
Melbourne, VIC
05-2026

DIPLOMA OF LEADERSHIP AND MANAGEMENT - BSB51915

FACILITY MANAGEMENT TRAINING PARTNERS PTY LTD
02-2017

MBA - Hospitality

APIC College
Melbourne, VIC
10-2016

CERTIFICATE III IN AGED CARE - CHC30212

VICSEG NEW FUTURES
09-2015

Skills

Guest complaint resolution

Guest relations management

Guest services management

Cash handling

Staff training

Hospitality

Staff supervision

Reservations management

Telephone etiquette

Units Modules

  • SEWELLS TRAINING SERVICES PTY LTD, 21591, MEET LEGAL AND ETHICAL OBLIGATIONS IN CHILDREN'S EDUCATION AND CARE, CHCECE055, CA, 2023-07-09, 2023-12-14, WORK EFFECTIVELY IN CHILDREN'S EDUCATION AND CARE, CHCECE056, CA, 2023-07-09, 2023-12-14, ENCOURAGE UNDERSTANDING OF ABORIGINAL AND/OR TORRES STRAIT ISLANDER PEOPLES' CULTURES, CHCECE054, CA, 2023-04-30, 2023-12-14, SUPPORT INCLUSION AND DIVERSITY, CHCECE030, CA, 2023-04-30, 2023-12-14, IDENTIFY AND RESPOND TO CHILDREN AND YOUNG PEOPLE AT RISK, CHCPRT001, CA, 2023-05-28, 2023-12-12, PARTICIPATE IN WORKPLACE HEALTH AND SAFETY, HLTWHS001, CA, 2023-02-26, 2023-12-12, PROVIDE FIRST AID IN AN EDUCATION AND CARE SETTING, HLTAID012, CA, 2023-08-26, 2023-09-10
  • GALAXY TRAINING AUSTRALIA PTY. LTD., 40698, PROVIDE RESPONSIBLE SERVICE OF ALCOHOL, SITHFAB002, CA, 2017-06-25, 2017-07-01
  • FACILITY MANAGEMENT TRAINING PARTNERS PTY LTD, 21504, DEVELOP AND MANAGE PERFORMANCE MANAGEMENT PROCESSES, BSBHRM512, CA, 2017-01-11, 2017-02-23, DEVELOP AND USE EMOTIONAL INTELLIGENCE, BSBLDR501, CA, 2017-01-11, 2017-02-23, LEAD AND MANAGE EFFECTIVE WORKPLACE RELATIONSHIPS, BSBLDR502, CA, 2017-01-11, 2017-02-23, LEAD AND MANAGE TEAM EFFECTIVENESS, BSBWOR502, CA, 2017-01-11, 2017-02-23, MANAGE MEETINGS, BSBADM502, CA, 2017-01-11, 2017-02-23, MANAGE OPERATIONAL PLAN, BSBMGT517, CA, 2017-01-11, 2017-02-23, MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENT, BSBWOR501, CA, 2017-01-11, 2017-02-23, MANAGE RECRUITMENT SELECTION AND INDUCTION PROCESSES, BSBHRM506, CA, 2017-01-11, 2017-02-23, MANAGE RISK, BSBRSK501, CA, 2017-01-11, 2017-02-23, MANAGE WORKFORCE PLANNING, BSBHRM513, CA, 2017-01-11, 2017-02-23, SUPPORT THE RECRUITMENT, SELECTION AND INDUCTION OF STAFF, BSBHRM405, CA, 2017-01-11, 2017-02-23, UNDERTAKE PROJECT WORK, BSBPMG522, CA, 2017-01-11, 2017-02-23
  • VICSEG NEW FUTURES, 21203, DELIVER CARE SERVICES USING A PALLIATIVE APPROACH, CHCPA301B, CA, 2015-06-15, 2015-09-22, SUPPORT INDIVIDUAL HEALTH AND EMOTIONAL WELL BEING, CHCICS303A, CA, 2015-06-15, 2015-09-22, WORK EFFECTIVELY IN HOME AND COMMUNITY CARE, CHCHC311C, CA, 2015-06-15, 2015-09-22, WORK EFFECTIVELY IN THE COMMUNITY SECTOR, CHCCS411C, CA, 2015-06-15, 2015-09-22, PARTICIPATE IN THE IMPLEMENTATION OF INDIVIDUALISED PLANS, CHCICS302B, CA, 2015-05-20, 2015-07-20, RECOGNISE HEALTHY BODY SYSTEMS IN A HEALTH CARE CONTEXT, HLTAP301B, CA, 2015-05-20, 2015-07-20, FOLLOW SAFE MANUAL HANDLING PRACTICES, HLTHSE204D, CA, 2015-05-12, 2015-07-15, FOLLOW WHS SAFETY PROCEDURES FOR DIRECT CARE WORK, CHCWHS312A, CA, 2015-05-12, 2015-07-15, PROVIDE SUPPORT TO MEET PERSONAL CARE NEEDS, CHCICS301B, CA, 2015-05-12, 2015-07-15, COMPLY WITH INFECTION CONTROL POLICIES AND PROCEDURES, HLTIN301C, CA, 2015-05-09, 2015-06-17, PROVIDE SUPPORT TO PEOPLE LIVING WITH DEMENTIA, CHCAC319A, CA, 2015-05-09, 2015-06-17, SUPPORT OLDER PEOPLE TO MAINTAIN THEIR INDEPENDENCE, CHCAC317A, CA, 2015-05-09, 2015-06-17, WORK EFFECTIVELY WITH OLDER PEOPLE, CHCAC318B, CA, 2015-05-09, 2015-06-17, APPLY FIRST AID, HLTFA311A, CA, 2015-05-24, 2015-05-31, FOLLOW BASIC FOOD SAFETY PRACTICES, HLTFS207C, CA, 2015-05-13, 2015-05-14

Current Enrolments

SEWELLS TRAINING SERVICES PTY LTD, 21591, PROMOTE INNOVATION IN TEAM ENVIRONMENTS, BSBSTR401, 2024-04-14, Cont

Languages

English
Professional Working

Timeline

Hotel Manager

Phillip Vinci
06.2017 - 02.2021

Room Service Server

Wrap
11.2016 - 06.2017

Floor Manager

Royal Taj Indian Restaurant
08.2016 - 06.2017

Bartender

Cafe on Bourke
12.2015 - 06.2017

Waitress Trainee

Maurya Indian Restaurant
10.2014 - 12.2015

CERTIFICATE III IN AGED CARE - CHC30212

VICSEG NEW FUTURES

DIPLOMA OF LEADERSHIP AND MANAGEMENT - BSB51915

FACILITY MANAGEMENT TRAINING PARTNERS PTY LTD

Certificate III - Early Childhood Care And Education

Hammond Institute

MBA - Hospitality

APIC College
SUPARNA