Supawan Iamsrithong
Mandurah,Australia
Summary
Experienced with customer assistance and maintaining cleanliness. Utilizes effective communication and multitasking to meet patron needs efficiently. Track record of reliability and strong understanding of safety procedures.
Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Overview
22
22
years of professional experience
Work History
Attendant - Utility
Compass Group Remote Hospitality Services
12.2024 - Current
- Provided exceptional customer service to enhance guest experiences in remote hospitality settings.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Assisted in food preparation and presentation, contributing to efficient kitchen operations.
- Collaborated with team members to optimize workflow during peak service hours.
- Trained new staff on operational procedures, fostering a collaborative work environment.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
Director of Rooms
The Ritz-Carlton Koh Samui
Koh Samui, Suratthani, Thailand
02.2024 - 08.2024
- Responsible for leading and managing all aspects of Front Office and Reservation department at the hotel
- Responsible for ensuring that all our guests have a comfortable
- Meet expectation anticipation of needs and with genuine care during stay as well as for overseeing our Ladies and Gentleman performance.
Director of Spa
The Ritz-Carlton Koh Samui
Koh Samui, Samui, Thailand
02.2022 - 08.2024
- Driven operations focused on increasing customer base, revenue and bottom-line profitability.
- High-performing individual successful at taking organization to new level of efficiency and profitability.
- Financially aware and business-savvy, committed to meeting big-picture goals by implementing day-to-day improvement while working closely with workers to uphold customer service standards of excellence.
- Meticulous leader with 6-7 years of experience in challenging.
- Oversaw and optimized operations for multiple locations.
- Gifted in team building an strategic decision-making with exceptional leadership and interpersonal relations skills.
- Leverages decisive leadership approaches to continuously boost key metric.
- Implemented new inventory control system, resulting in a 15% decrease in product waste and a 10% decrease in product loss.
Spa Manager
Sri Panwa Resort and Spa
Phuket, Thailand
01.2018 - 02.2022
- Manage all aspects of spa operations, including inventory control, customer complaints, and staff management
- Maintained spa facility and guest area to promote a relaxing and beautiful environment.
- Foster positive rapport with customers.
- Communicated with vendors regarding products to use in the spa.
- Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed.
- Implemented new inventory control system resulting in a 15% decrease in product waste and a 10% decrease in products loss.
Spa Visiting Practitioner
Six Senses Spa at Con Dao
Con Dao, Vietnam
08.2017 - 10.2017
- Providing wellness activity classes and trainings at the resort.
- Providing 2 wellness activity classes per week during the Practitioner period at the Resort.
- Providing 2-3 trainings per week for the team.
- Helped to oversee the daily operations of the spa and shop.
- Maintained spa facility and guest area to promote a relaxing and beautiful environment
- Fostered positive rapport with customers.
Spa Supervisor
Remede Spa at St Regis Hotel Singapore
Singapore, Singapore
04.2016 - 07.2017
- Handled scheduling and client correspondence, oversaw daily operations of the spa, and managed the hiring and training of new employees.
- Creating responses to online guest feedback and adjust spa services accordingly.
- Helped to oversee the daily operations of the spa and shop.
- Handled scheduling and client correspondence, including the publication of a monthly newsletter.
- Managed the hiring of new employees and trained them on spa procedures.
Spa Supervisor
Six Senses Spa at Soneva Kiri Resort
Thailand
07.2013 - 03.2016
- Training spa reception, reviewing shift logs, assisting in management duties, and managing spa product inventory.
- Daily memo books and document essential information
- Assisting in preparing management reports and presentations
- Assisting in management duties
- Preparing and managing the inventory of spa products related new
Spa Therapist
Six Senses Spa at Soneva Kiri Resort
Thailand
07.2013 - 03.2016
- Evaluating guests by conducting various motion and muscle testing and suggesting treatment plans.
- Having a comprehensive knowledge of various massage modalities, possessing a common understanding of body treatments and being eager to train in spa's specific massage and body healing treatments.
- Body Massage
- Body Treatment
- Facial Treatment
Guest Relation Manager
Crowne Plaza Bangkok Hotel
Thailand
02.2012 - 11.2012
- Responsible for the overall supervision of the daily operation on the Guest Relation Manager; increasing guest satisfaction score.
- Ensuring that any outstanding follow-ups that is being carried out from the previous shift is correctly handed over to guarantee a consistent flow of information.
- Increasing the score of hart beat which is Loyalty program from guest's member survey during stay.
- Maintaining the guest satisfaction score up to 85%
Executive Floor Manager
Novotel Hotel
Thailand
08.2010 - 02.2012
- Responsible for the overall supervision of the daily operation on the Executive Floor, contributing to the building of an efficient team of employees.
- Contributing in the building of an efficient team of employees by taking an active interest in their welfare, safety and development
Waitress (Senior)
Apex Grand Hotel
London
01.2005 - 01.2010
- Providing excellent wait service, taking customer orders, making menu recommendations.
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
Receptionist / Waitress
Patara Thai Restaurant
London
01.2004 - 01.2007
- Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties.
- Responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.
- Greet and escort customers to their tables
- Prepare tables by setting up linens, silverware and glasses
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Education
Certificate - Responsible Service of Alcohol (RSA)
Galaxy Training Australia
WA, Australia10.2024
Certificate - undefined
Jeevmoksha Institute of Yoga Studies
Thailand08.2014
Diploma - CIBTAC
Chiva-Som International
Thailand03.2013
Diploma - Health Care and Social Care
William College
London01.2010
Bachelor of Hotel and Business - undefined
Rajabhat Institute Chandrakasem University
Bangkok02.2000
Skills
- Problem Solving
- Adaptability
- Critical Thinking
- Collaboration
- Strong Work Ethic
- Handling Pressure
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Strong work ethic
Accomplishments
- Developed new spa treatments that became top sellers
- Implemented new sales strategy resulting in 35% increase in revenue
Interests
Yoga, Trampoline, Pilates, Cooking & Nutrition
Timeline
Attendant - Utility
Compass Group Remote Hospitality Services
12.2024 - Current
Director of Rooms
The Ritz-Carlton Koh Samui
02.2024 - 08.2024
Director of Spa
The Ritz-Carlton Koh Samui
02.2022 - 08.2024
Spa Manager
Sri Panwa Resort and Spa
01.2018 - 02.2022
Spa Visiting Practitioner
Six Senses Spa at Con Dao
08.2017 - 10.2017
Spa Supervisor
Remede Spa at St Regis Hotel Singapore
04.2016 - 07.2017
Spa Supervisor
Six Senses Spa at Soneva Kiri Resort
07.2013 - 03.2016
Spa Therapist
Six Senses Spa at Soneva Kiri Resort
07.2013 - 03.2016
Guest Relation Manager
Crowne Plaza Bangkok Hotel
02.2012 - 11.2012
Executive Floor Manager
Novotel Hotel
08.2010 - 02.2012
Waitress (Senior)
Apex Grand Hotel
01.2005 - 01.2010
Receptionist / Waitress
Patara Thai Restaurant
01.2004 - 01.2007
Certificate - undefined
Jeevmoksha Institute of Yoga Studies
Diploma - CIBTAC
Chiva-Som International
Diploma - Health Care and Social Care
William College
Bachelor of Hotel and Business - undefined
Rajabhat Institute Chandrakasem University
Certificate - Responsible Service of Alcohol (RSA)
Galaxy Training Australia