Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suphaporn (Ploy) Yuphithak

Buderim,QLD

Summary

Driven professional with a proven track record at Buderim Thai Massage, enhancing customer satisfaction and streamlining operations. Expert in client relations and office administration, I leverage organization skills and deep tissue massage expertise to exceed employer expectations. Achieved significant improvements in client retention and operational efficiency, demonstrating strong multitasking abilities and a commitment to excellence. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Receptionist

Buderim Thai Massage
06.2016 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email and telephone.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Remedial Massage Therapist

SC Thai Pty Ltd
06.2016 - Current
  • Supported injury recovery for athletes, implementing targeted sports massage therapies.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
  • Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.

Education

Diploma - Remedial Massage (HLT52015)

Queensland Institute of Health Education
Brisbane, QLD
06.2018

Certificate II - Workplace Practices (30981QLD)

Maroochydore State High School
Maroochydore, QLD
2016

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients
  • Office Administration
  • File Management
  • Multi-line telephone operation
  • Business operations understanding
  • Staff Management
  • Customer Service
  • Relationship Building
  • Claims Handling
  • Deep Tissue Massage
  • Stretching Techniques
  • Client consultation
  • Swedish Massage
  • Hot Stone Massage
  • Sports Massage
  • Prenatal Massage
  • Relaxation Techniques
  • Postural Analysis
  • Self-Care Education
  • Trigger Point Massage
  • Stress Relief Massage
  • Physical Strength
  • Front Desk Management
  • Reflective listening
  • Customer Needs Assessment
  • Treatment Planning
  • Continuing education
  • Sales expertise
  • Staff Training
  • Team Supervision
  • Email and Phone Etiquette
  • Registered Massage Therapist
  • Licensed Massage Practitioner (LMP)

Languages

Thai
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Buderim Thai Massage
06.2016 - Current

Remedial Massage Therapist

SC Thai Pty Ltd
06.2016 - Current

Diploma - Remedial Massage (HLT52015)

Queensland Institute of Health Education

Certificate II - Workplace Practices (30981QLD)

Maroochydore State High School
Suphaporn (Ploy) Yuphithak