Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Suppiah Ganeshan

Suppiah Ganeshan

Kurunegala

Summary

Dynamic General Branch Manager with a proven track record at The Traveller Global Pvt(Ltd), excelling in operations management and staff development. Successfully expanded product offerings and increased sales revenue through strategic planning and exceptional customer service. Committed to fostering high-performing teams and enhancing client satisfaction, driving repeat business and loyalty.

Overview

30
30
years of professional experience
1
1
Certification

Work History

General Branch Manager

The Traveller Global Pvt(Ltd)
02.1995 - Current
  • Expanded the branch''s product offerings by identifying opportunities for growth within existing markets or targeting untapped segments in response to customer demand.
  • Coached and mentored team members, cultivating a high-performing workforce committed to excellence.
  • Managed budgets and financial reporting to ensure fiscal responsibility while meeting performance targets.
  • Fostered strong employee morale through open communication channels, recognition programs, and professional development opportunities designed to support career growth.

Sales Manager

The Traveller Global Pvt(Ltd)
03.2000 - 03.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Travel Executive

The Traveller Global Pvt(Ltd)
04.2004 - 04.2020
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Designed customized travel programs tailored specifically for niche markets such as adventure seekers or luxury travelers.
  • Collaborated with team members to provide comprehensive travel solutions for corporate clients.

Ticketing and Reservations Officer

The Traveller Global Pvt(Ltd)
02.1998 - 02.2004
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Travel Assistant

The Traveller Global Pvt(Ltd)
02.1995 - 02.1998
  • Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
  • Streamlined booking processes for improved efficiency and increased client retention rates.
  • Educated clients on local customs, safety guidelines, and points of interest at their chosen destinations for enriched travel experiences.
  • Generated passenger itineraries with details of timetables and specific locations.
  • Reviewed, documented and approved travel expenses for team members.
  • Maintained up-to-date knowledge of industry trends, enabling informed suggestions on destinations and accommodations.

Education

Diploma - Tourism And Travel Management

International Airline Ticketing Academy
Colombo, Sri Lanka

Certificate - English Education

Private Institute
Colombo, Sri Lanka

Skills

  • Operations management
  • Staff development
  • Sales management
  • Branch operations management
  • Customer service
  • Excellent work ethic
  • Excellent time management skills

Certification

IATA Certified

Timeline

Travel Executive

The Traveller Global Pvt(Ltd)
04.2004 - 04.2020

Sales Manager

The Traveller Global Pvt(Ltd)
03.2000 - 03.2024

Ticketing and Reservations Officer

The Traveller Global Pvt(Ltd)
02.1998 - 02.2004

General Branch Manager

The Traveller Global Pvt(Ltd)
02.1995 - Current

Travel Assistant

The Traveller Global Pvt(Ltd)
02.1995 - 02.1998

Diploma - Tourism And Travel Management

International Airline Ticketing Academy

Certificate - English Education

Private Institute

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Suppiah Ganeshan