Supreet Kaur
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Australian Catholic University
BLACKTOWN, NSW
10.2023 - Current
- Ensured that all customer complaints were addressed in a timely fashion.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Managed office supplies inventory and placed orders when necessary.
- Ensured that all paperwork was completed accurately before submission deadlines.
GOSFORD INN MOTEL
GOSFORD
CENTRAL COAST, NSW
02.2021 - 07.2022
- Researched new suppliers for amenities and services needed by the Inn.
- Created promotional campaigns and activities in order to increase occupancy rates.
- Developed and maintained a customer service system to ensure guest satisfaction.
- Established policies regarding payment methods accepted at the Inn.
- Responded promptly to guest inquiries or complaints in a professional manner.
- Assisted guests with any needs they had during their stay at the Inn.
- Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
Education
CERTIFICATE IV in Frontline Management
AAPOLY TECHNICAL COLLEGE
Melbourne, VIC07-2015
Diploma in Hospitality Management
Stotts College
Melbourne, VICAdvance Diploma in Hospitality Management
Stotts Colllege
Melbourne, VICSkills
- Outstanding customer service
- Reporting capabilities
- Effective problem solving
- Guest Services
- Strong Work Ethic
- Conflict resolution expertise
- Telephone Etiquette
- Administrative Support
OBJECTIVE
I was the Vice-President of student club at Stotts College in late 2018. I had the opportunity to demonstrate my leadership skills by organizing student refreshment activities such as hosting freshmen welcome events and organizing student farewells.
Certification
- Full Australian driving license
- Working with children check
- Fully vaccinated against corona
References
References available upon request.
Timeline
Concierge
Australian Catholic University
10.2023 - Current
GOSFORD INN MOTEL
GOSFORD
02.2021 - 07.2022
CERTIFICATE IV in Frontline Management
AAPOLY TECHNICAL COLLEGE
Diploma in Hospitality Management
Stotts College
Advance Diploma in Hospitality Management
Stotts Colllege
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