Supriya Bajracharya
Summary
Proven Specialist at Apple, adept in expert problem-solving and advanced communication, significantly improved customer satisfaction. Demonstrated exceptional ability in multitasking and maintaining professionalism under pressure, leading to increased brand loyalty. Skilled in technical communication and customer service, ensuring seamless product integration for users.
Overview
5
5
years of professional experience
Work History
Specialist
Apple
08.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Participated in ongoing training programs to stay current with Apple product advancements and updates.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Guided customers through software updates and troubleshooting processes patiently, ensuring they were confident about using their Apple devices.
Restaurant Manager
Bettys Burgers
09.2019 - 08.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor's - Tourism And Hospitality Management
Academies Australiasia Polytechnic College
03.2022
Skills
- Expert Problem Solving
- Advanced Communication
- Technical communication
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Multitasking Abilities
- Calm and Professional Under Pressure
- Excellent Communication
- Understanding Customer Needs
- Product Knowledge
Timeline
Specialist
Apple
08.2023 - Current
Restaurant Manager
Bettys Burgers
09.2019 - 08.2023
Bachelor's - Tourism And Hospitality Management
Academies Australiasia Polytechnic College
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