SUPRIYA BHADURI
OFFICE ASSISTANT
Mandurah,WA
Summary
Dynamic banking professional with a proven track record at Bank of India, excelling in relationship management and team development. Enhanced customer satisfaction through effective communication and training initiatives, while ensuring compliance and operational excellence. Skilled in cash handling and audit preparation, driving business growth and fostering a collaborative team environment.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Assistant Branch Manager
Bank Of India
08.2015 - 02.2020
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Office Assistant
Bank of India
05.2014 - 06.2015
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
Education
BSB30120 Certificate 3 in Business - Design And Produce Business Documents
South Metropolitan TAFE
Perth, WA 04.2001 -
BBA - Business Administration And Management
Birla Institute Of Technology
Mesra,Ranchi,India 04.2001 -
Skills
Relationship building and management
Cash handling
Audit preparation
Team development
Business development
Banking
Account management
Staff management
Timeline
Assistant Branch Manager
Bank Of India
08.2015 - 02.2020
Office Assistant
Bank of India
05.2014 - 06.2015
BSB30120 Certificate 3 in Business - Design And Produce Business Documents
South Metropolitan TAFE
04.2001 -
BBA - Business Administration And Management
Birla Institute Of Technology
04.2001 -
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