Supriya Gajula
Summary
Proven System Engineer at IBM, adept in reducing critical system downtime through proactive maintenance and advanced problem-solving. Exhibits strong teamwork and collaboration, enhancing project deliverables and customer service. Achieved significant operational improvements by implementing robust security measures and analyzing data for quality enhancement. Demonstrates a friendly, positive attitude, ensuring high-quality support and service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Educator
Camp Australia
06.2023 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
System Engineer
IBM
05.2019 - 09.2022
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Provided preventive maintenance for servers, storage equipment and software.
- Implemented firewalls, two-factor authentication and antivirus software to maintain network integrity.
- Compiled, processed and analyzed test data and results to improve product quality.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Communicated status updates to affected parties when issues arose.
Education
MBA -
Macquarie University
Sydney, NSW12.2024
Bachelor of Technology - Computer Science And Engineering
Jawaharlal Nehru Technological University
India04.2019
Skills
- SAP SD
- C
- C
- JAVA
- HTML
- PowerBI
- MS Office
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- SAP Certified Application Associate - SAP S/4HANA Sales 1809 Upskilling, SAP - 2021
- IBM Consulting - Building Teams, IBM, 2020
- IBM Consulting - Delivering Business Value, IBM, 2020
- IBM Consulting - Delivering Trust, IBM, 2020
- IBM Consulting - Leading Initiatives, IBM, 2020
Languages
Telugu
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
Timeline
Educator
Camp Australia
06.2023 - Current
System Engineer
IBM
05.2019 - 09.2022
MBA -
Macquarie University
Bachelor of Technology - Computer Science And Engineering
Jawaharlal Nehru Technological University
- SAP Certified Application Associate - SAP S/4HANA Sales 1809 Upskilling, SAP - 2021
- IBM Consulting - Building Teams, IBM, 2020
- IBM Consulting - Delivering Business Value, IBM, 2020
- IBM Consulting - Delivering Trust, IBM, 2020
- IBM Consulting - Leading Initiatives, IBM, 2020
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