Supriya Jadhav
Parramatta,NSW
Summary
Successful Consultant with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Assistant Manager
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2018.05 - 2019.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
Team Leader
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2017.05 - 2018.05
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Immigration Consultant
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2016.07 - 2017.05
- Collaborated with individuals and families to evaluate applications and determine eligibility for resettlement transitions.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Analyzed legal documents and identified pertinent issues for clients.
- Created and finalized contracts and other legal documents for clients.
- Explained available courses of action and possible repercussions of cases to clients.
- Researched and wrote contracts, agreements and proposals.
Holiday Consultant
CLUB OMEGA PVT LTD
2015.04 - 2016.07
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Master Of Business Administration - Finance
Pune University
Pune India 04.2014
Bachelor Of Science - Botany
S P College
Pune University 05.2012
Skills
- Complaint Resolution
- Call Management
- Consultative Sales
- Product Knowledge
- Conflict Resolution
- CRM Software
- Customer Service
- Customer Relations
- Business Development
- Computer Proficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2018.05 - 2019.03
Team Leader
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2017.05 - 2018.05
Immigration Consultant
A V IMMIGRATION AND CAREER CONSULTANCY PVT LTD
2016.07 - 2017.05
Holiday Consultant
CLUB OMEGA PVT LTD
2015.04 - 2016.07
Master Of Business Administration - Finance
Pune University
Bachelor Of Science - Botany
S P College
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