SUPRIYA KAKARLA
Brisbane,QLD
Summary
To build a challenging and growth-oriented career in a highly motivated environment and to associate myself with an organization where there is an opportunity to share, contribute and upgrade my knowledge for an organization serves and development of self.
Overview
1
1
Certification
Work History
Systems Engineer
Tata Consultancy Services
- As an agile team member, contributed to deliver the product without FST(Fault-Slip-Through) and with high quality in all possible roles
- Provided excellent customer service by assisting customers with inquiries and resolving issues
- Collaborated with team members to achieve goals and maintain a positive work environment
- Proficient in version control using Git, enabling efficient collaboration and code management in development projects
- Demonstrated ability to effectively use Git commands for operations like committing, pushing, pulling, and rebasing
- Skilled in resolving merge conflicts and maintaining code integrity during collaboration
- Performed early stage of testing to detect errors and worked along with development team to fix faulty software applications
- Solid understanding of software development life cycle (SDLC) and testing processes
- Performed manual testing on various platforms and environments to identify software defects
- Writing test cases and test scripts and maintained test reports for future use using IBM tool, RQM
- Automation of test cases using JCAT framework to ensure that the software is working correctly
- Involved in creation and review of technical reports, operational guides and user manuals
- Utilized Jira to create, prioritize, and manage tasks, issues, and user stories, ensuring that all team members were aligned on project goals
- Proficient in creating and maintaining virtual machines (VMs), ensuring system stability and high availability
- Created and maintained documentation for VMware, and knowledge sharing sessions with in the team
- Deploy, manage, and host VMs using Azure cloud technology
- Demonstrated the ability to remain composed and provide guidance during emergency situations
- Actively sought opportunities for process improvement, streamlining procedures and enhancing the overall customer service experience
- Proficiently scheduled appointments, meetings, or service requests while coordinating availability and preferences
- Offered accurate and helpful information explaining technical solutions
- Provided empathetic and compassionate support to clients during interactions
- Collaborated effectively with cross-functional teams to address complex issues
- Adapted quickly to changing situations and involved in emerging IT issues.
Education
Bachelor of Technology (B.Tech) in Computer Science and Engineering -
Bapatla Engineering College
01.2020
Secondary School Education -
Narayana Junior College
01.2016
Skills
- Virtualization (2years): VMware, OpenStack
- Ticketing tool (2 years): Jira
- Testing tool (2years): RQM (Rational Quality Manager)
- Programming (2years): Shell Scripting
- Version Control (2years): Git
- Containerization (2years): Docker
- Cloud Technologies (2years): Azure
- Test Case Design, Test Planning (2 years)
- Collaboration (2years): Agile/Scrum
- Microsoft Office 365(4 years): Word, Excel, PowerPoint, Outlook
- Operating Systems (4years): SUSE Linux, Windows
- Customer Service
- Teamwork
- Time Management
- Computer skills
- Phone etiquette
- Multitasking
- Communication Skills
- Personal Development
- Office Administration
Websites
Certification
- On the spot Award in the workplace, TCS.
- Star Team Award in the workplace, TCS.
- Achieved Appreciation for Participating in Talent Show under Painting and Crafts Category, TCS.
- Received appreciation from client for delivering software at time, TCS.
- Played a key role in conducting cultural events at work place.
- DevOps Certification by Edureka.
Hobbies and Interests
Painting and Crafts
References
Available upon request
Timeline
Systems Engineer
Tata Consultancy Services
Bachelor of Technology (B.Tech) in Computer Science and Engineering -
Bapatla Engineering College
Secondary School Education -
Narayana Junior College
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