SUPRIYA MOGARALA
WOLLONGONG
Summary
3+ years of work experience in Hospitality/ Alcohol Retail industries, passionate about serving customers with smile and warmth. Offering excellent communication skills and dedication to customer satisfaction, ready to learn and grow in dynamic environment. Brings ability to quickly grasp new concepts and adapt to various situations, aiming to provide exceptional service and support. Ready to use and develop problem-solving and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER ASSISTANT (CASUAL)
Dan Murphys
03.2022 - Current
- Drove customer engagement through personalized recommendations, achieving a 100% satisfaction rate and 80% weekly scan rate via effective upselling techniques
- I achieved a 100% customer satisfaction rate through my performance
BAR MANAGER
Ilu Ilu Bar
02.2022 - Current
- Supervised and managed a team of 8-10 bartenders and floor staff during busy hours
- Focusing on customer reviews and brand engagement
- Assisting social media team with up-to-date marketing and videography techniques
- Inventory and stock management, Reducing wastage
- Managed bar operations with a $20,000 monthly budget
- 10+ Google reviews about my performance at the venue
Education
MASTERS - BUSINESS ANALYTICS AND BUSINESS
University of Wollongong
12.2023
Skills
- Bartending, Mixology, Cocktails, Pours
- Waitressing, Managing big crowds
- Stock Management
- Inventory management
- POS software
- Cash register operation
- Customer service
- Team leadership
- Staff training
- Responsible alcohol service
Accomplishments
- 10+ Google reviews about my performance at Ilu Ilu Bar
- Published Author - "Ahalya: The Night's Sky," a poetry book written and published in 2023.
Certification
Responsible Service of Alcohol
Timeline
CUSTOMER ASSISTANT (CASUAL)
Dan Murphys
03.2022 - Current
BAR MANAGER
Ilu Ilu Bar
02.2022 - Current
MASTERS - BUSINESS ANALYTICS AND BUSINESS
University of Wollongong
References
References available upon request.
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