SUPRIYA SHARMA
Summary
Experienced and energetic professional with a strong background in customer service and exceptional organizational abilities. Skilled at effectively engaging with diverse customer demographics and resolving issues in a timely manner. Seeking a rewarding opportunity where dedication and a strong work ethic are recognized and appreciated.
Overview
2026
2026
years of professional experience
Work History
Team Member
Coles Supermarket
02.2025 - Current
- Delivered exceptional customer service with a positive and professional attitude
- Online shopping and delivery to the customers
- Communicated and coordinated effectively with team members to ensure smooth operations
- Ensured customer satisfaction by providing timely support and assistance
- Stocked shelves across Dry Goods, Dairy, and Meat sections
- Performed regular stock-takes and inventory management
Owner
Gift Box Nepal
- Provided information about products and services to the customers
- Resolved customer complaints
- Handled phone calls from customers inquiring about orders or deliveries
- Tracked online orders through delivery drivers
- Computed purchases and received and processed cash
- Maintained records related to sales
Customer Service Assistant
Essential Engineering Management Services
- Customer service through telephone, email, and walk-in
- Kept records of customer details and transactions
- Referred inquiries to supervisors and updated customers throughout process
- Kept up to date on new products, services, promotions, and other changes
- Handled returns and exchanges in accordance with company policies
- Resolved customer complaints and issued resolutions
Barista
Star Coffee Centre
- Made and served coffee
- Checked and ordered all required food stocks for the café
- Managed received deliveries and maintained inventory
- Checked all invoices and submitted them to the owners
- Communicated and resolved operational issues
- Handled cash transactions
Education
Higher Secondary Examination Board - 10+2
Manasalu Higher Secondary School
Skills
- Hardworking and enthusiastic fast learner
- Energetic
- Friendly and great communication skills
- Self-motivating
Expectations
- Opportunities to explore my skills
- Self-motivating and working environment
- New skills learning environment
Timeline
Team Member
Coles Supermarket
02.2025 - Current
Owner
Gift Box Nepal
Customer Service Assistant
Essential Engineering Management Services
Barista
Star Coffee Centre
Higher Secondary Examination Board - 10+2
Manasalu Higher Secondary School
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