SURABHI NARIANI
Jordan Springs,NSW
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Services Assistant
UTS
03.2021 - Current
- Registering International student application
- Responding to student and agent enquiries via email
- Processing Onshore and Offshore applications from International students
- Maintaining student records and databases
- Liaising with external partners, and other stakeholders
- Supporting the Manager and other team members as required.
- Participating in team projects and demonstrating ability to work collaboratively and effectively.
Administrative Assistant and IELTS Invigilator
UTS
01.2015 - 11.2020
- Provided different business units and managers with project and coordination support
- Managed phone and email correspondence
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed business travel arrangement for the In-Country officers
- Processing invoices
- Participated in trainings and consultation regarding work health and safety
- Followed and enforced all procedures and regulations
- Ensure attainment of high service deliverables
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained databases to track and record customer data.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Testing Officer
LTC, Now Called Janison Education Group
06.2014 - 06.2018
- Follow and enforce exam procedure and regulations and ensure examination conditions are always maintained
- Attended all professional development and training sessions arranged.
- Created and maintained compliant work environment.
- Documented student behaviours, interventions, and outcomes to enable Supervisor to address pertinent issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Postgraduate - Marketing and Human Resource
S.I.E.S. College of Management Studies
Mumbai, India2001
Bachelor of Arts - Anthropology and Economics
Lucknow University
India1998
Skills
- Microsoft Office
- Customer Satisfaction
- Meticulous attention to detail
- Good at working independently and with teams
- Compliance driven
- Good at problem resolution
- Highly skilled at working in cross functional environment
- Ability to work with diverse populations
- Written Communication
- Interpersonal Communication
- Organization and Time Management
Certification
First Aid Certificate, including CPR (HLTAID003)
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Limited Working
Referees
Kristie Marcollini
Regional Manager Oceania and Africa
UTS International Recruitment Team
University of Technology Sydney
Nima Kinjom Sherpa
Regional Team Leader
Future Learner Recruitment and Admissions
University of Technology Sydney
Timeline
Support Services Assistant
UTS
03.2021 - Current
Administrative Assistant and IELTS Invigilator
UTS
01.2015 - 11.2020
Testing Officer
LTC, Now Called Janison Education Group
06.2014 - 06.2018
Postgraduate - Marketing and Human Resource
S.I.E.S. College of Management Studies
Bachelor of Arts - Anthropology and Economics
Lucknow University
First Aid Certificate, including CPR (HLTAID003)
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