Dental4Windows
Surabhi Shivhare
Sydney,NSW
Summary
Energetic administration coordinator offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS office.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Lead Dental Assistant
Best Dental seven Hills
Seven Hills, NSW
06.2022 - Current
- Work with a diverse dental team, ensuring a high standard of patient care and efficiency
- Implemented effective infection control protocols, adhering to industry best practices
- Oversaw patient scheduling, record management, and administrative processes
- Enhanced team performance through regular training and development initiatives.
- Used Dental4Windows to document and maintain patient information and health background.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Medical Officer
National Rural health Mission India
12.2012 - 12.2020
- Work with a diverse team, ensuring a high standard of patient care and efficiency
- Work with School children in rural areas and perform the health assessment and treatment
- Prepare health report for the District/Zone and submit for assessment and follow up treatment
- Oversaw patient treatment, record management, and administrative processes
- Collaborate with diverse team and guide them for necessary action.
- Completed patient referrals to other medical specialists.
- Confirmed consistent and accurate medical recordkeeping practices.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
Certificate IV in Health Administration -
IHNA Parramatta
01.2024 - Current
Certificate IV in Dental Radiography -
TAFE, NSW
01.2023 - 12.2023
Certificate III in Dental Assistance -
TAFE, NSW
01.2021 - 06.2022
Skills
Greeting patients and preparing them for dental proceduresProviding chair-side assistance to the dentistPreparing or handing dental instruments to dentists and surgeonsManaging or updating client records through digital or paper databasesImplementing a high level of infection control to prevent contaminationSterilising dental equipmentOperating dental imaging equipment, such as X-ray machinesPerforming office administrative tasks, such as processing payments or insurance claimsEnsuring a safe work environment for both staff and patientsHandling appointment schedules
Planning and Coordination
Attention to Detail
First Aid/CPR
Flexible and Adaptable
Problem-Solving
Training and Development
Certification
Certificate of CDE program in Laser and Implants.
Career Overview
An experienced dental professional with passion to provide quality dental treatment and assist in dental procedures. Passionate to deliver quality and careful customer service to patients
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Software
Dentrix
Ms Office
Timeline
Certificate IV in Health Administration -
IHNA Parramatta
01.2024 - Current
Certificate IV in Dental Radiography -
TAFE, NSW
01.2023 - 12.2023
Lead Dental Assistant
Best Dental seven Hills
06.2022 - Current
Certificate III in Dental Assistance -
TAFE, NSW
01.2021 - 06.2022
Medical Officer
National Rural health Mission India
12.2012 - 12.2020