SURAIF SUHAIB
Melbourne,VIC
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
Borgcraft Holdings
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Facility Manager
GJK Facility Services
05.2016 - 11.2019
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff of 35 in day-to-day activities.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Maintained facility grounds, equipment and safety compliance.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
Business Development Executive
Dialog Axiata
05.2015 - 05.2016
- Communicated directly with customers and partners to build strong business networks and relationships.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
Education
BBA - Business Administration And Management
IIC University of Technology
IGATE Sri LankaNo Degree - Diploma in Information Technology
IIIT Madampe
Sri LankaNo Degree - International HigherDiploma in Business Management
IDM Nations Campus
Sri LankaNo Degree - Cert 4 in Business
South Pacific Institute
MelbourneSkills
- Employee Relations
- Contract Administration
- Staff Training
- Maintaining Compliance
- Employee Motivation
- Business Planning
- Productivity Improvement
- Sales Presentation
- Interpersonal Communications
- Complex Problems Analysis
- Leadership
- Lean Manufacturing and Quality Systems
- Operation Monitoring
- Management Training
- Workflow Planning
- Business Administration
- Project Development
- Staff Development
- Team Leadership
- Product Management
- Planning and Implementation
- Staff Management
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Elementary
Additional Information
I Declare that the above given details are True to the best of my Knowledge.
SURAIF SUHAIB.
Timeline
Operations Manager
Borgcraft Holdings
02.2019 - Current
Facility Manager
GJK Facility Services
05.2016 - 11.2019
Business Development Executive
Dialog Axiata
05.2015 - 05.2016
BBA - Business Administration And Management
IIC University of Technology
No Degree - Diploma in Information Technology
IIIT Madampe
No Degree - International HigherDiploma in Business Management
IDM Nations Campus
No Degree - Cert 4 in Business
South Pacific Institute