Suraj Chhetri
Hornsby,NSW
Summary
Highly motivated Cafe Corporate Support Coach with expertise in training, coaching, and supporting café teams to deliver exceptional service and drive business performance. Proven ability to implement corporate policies and best practices across multiple locations, while fostering a positive and high-performance culture. Skilled in developing training materials, conducting workshops, and providing on-site support to improve operational efficiency, customer satisfaction, and employee engagement. Adept at analyzing performance metrics, identifying areas for improvement, and collaborating with management teams to execute strategies that enhance productivity and profitability. Strong communicator with a passion for mentoring and empowering teams to achieve corporate goals and exceed customer expectations.
Overview
5
5
years of professional experience
Work History
Corporate Support Coach
Foodco
11.2023 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Responsible for overseeing the operations of seven company-owned retail locations, providing strategic guidance to store managers to drive performance improvements and enhance overall profitability.Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Reduced costs through effective negotiations with vendors, securing favorable pricing for products and services used across the network of franchises.
- Increased overall revenue with targeted marketing strategies tailored to local markets.
- Developed complete business plans and operational strategies for new and existing businesses.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Ensured compliance with all legal and regulatory requirements across franchises, minimizing risk exposure for the organization.
- Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
Store Manager
Muffin Break
05.2022 - 11.2023
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Grew sales by effectively marketing business and improving customer relations strategies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Catering Attendant
Thompson Healthcare
10.2019 - 05.2022
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food quality and freshness throughout day.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Prepared different types of food for the residents accordance to their request with strong attention to detail and presentation expertise.
Education
Bachelor of Information Technology -
12.2023
Advance Diploma of IT -
03.2022
Diploma of IT - Information Technology
10-2020
Skills
- Teamwork
- Task delegation
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Decision-making
- Project Management
- Coaching and development
Timeline
Corporate Support Coach - Foodco
11.2023 - Current
Store Manager - Muffin Break
05.2022 - 11.2023
Catering Attendant - Thompson Healthcare
10.2019 - 05.2022
Crown Institute of Higher Education - Bachelor of Information Technology,
Kingsford International Institute - Advance Diploma of IT,
Kingsford International Institute - Diploma of IT, Information Technology
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