SURAJ JOSHI
Sydney
Summary
Adept at transforming high-pressure situations into positive dining experiences, I honed my skills in adaptability and guest services at notable venues like Shell House Sydney. My expertise in food safety and ability to foster team collaboration have significantly enhanced dining satisfaction, evidenced by a marked increase in customer loyalty.
Overview
14
14
years of professional experience
Work History
Food and Beverage Attendant
Shell House Sydney
02.2022 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
Food and Beverage Attendant
Skyfeast at Sydney Tower
04.2022 - 10.2024
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Food and Beverage Attendant
Abu Dhabi Golf Club
11.2016 - 11.2018
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Food and Beverage Attendant
North Pole Bar and Grill
08.2012 - 03.2016
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new staff members on company policies and procedures.
Food and Beverage Associate
JD Wetherspoons
02.2011 - 07.2012
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
Education
High School Diploma -
SNVMHSS, CHITWAN, NEPAl
CHITWAN, NEPALSkills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Guest services
- Dining room organization
- Order accuracy
- Menu expertise
- Allergy awareness
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Clear communication
- Multitasking
- Menu memorization
Languages
English
Full Professional
Nepali
Native or Bilingual
Timeline
Food and Beverage Attendant
Skyfeast at Sydney Tower
04.2022 - 10.2024
Food and Beverage Attendant
Shell House Sydney
02.2022 - Current
Food and Beverage Attendant
Abu Dhabi Golf Club
11.2016 - 11.2018
Food and Beverage Attendant
North Pole Bar and Grill
08.2012 - 03.2016
Food and Beverage Associate
JD Wetherspoons
02.2011 - 07.2012
High School Diploma -
SNVMHSS, CHITWAN, NEPAl
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