Suraj Neupane
Midland
Summary
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles
06.2024 - Current
- Serve as the first point of contact for customer issues, delivering timely and effective resolutions in line with service standards.
- Manage customer queries and escalate unresolved issues using internal support procedures and tools.
- Maintain detailed records of customer interactions and transactions using internal CRM systems.
- Performed accurate, high-volume data entry into internal CRM systems, ensuring real-time updates and data integrity.
- Support inventory management and audit processes through accurate stock tracking and reporting.
- Process customer payments in compliance with financial policies and procedures.
- Provide administrative support across departments, ensuring consistent workflow and communication.
Data Analyst Intern
Skillup Labs
07.2024 - 11.2024
- Tracked and analysed key performance indicators (KPIs) to measure project outcomes and support strategic decision-making.
- Designed automated reporting workflows, reducing turnaround time and improving efficiency.
- Created interactive dashboards and reports using SQL, Power BI, and Tableau to communicate actionable insights.
- Collaborated with cross-functional teams to gather requirements and deliver tailored analytics solutions.
- Provided support to end-users on data interpretation, dashboard use, and resolving data discrepancies.
- Assisted in administration and data management for business intelligence platforms, ensuring data accuracy and integrity.
Monitoring & Evaluation Officer
SAPROS Nepal
04.2021 - 06.2022
- Expanded data coverage by implementing advanced data analysis and reporting techniques, resulting in more comprehensive project insights.
- Enhanced reporting accuracy by designing and implementing robust data frameworks, ensuring dependable project reports.
- Optimized stakeholder communication, boosting coordination and improving project execution efficiency.
- Developed and maintained M&E tools that simplified reporting processes and strengthened project monitoring.
- Delivered training sessions for team members on new data tools and methodologies, ensuring effective adoption and application.
- Supported funding reconciliation and ensured compliance with donor reporting standards.
- Provided training and ongoing support to field users in adopting new monitoring systems and tools.
Assistant Monitoring & Evaluation Officer
World Education
06.2019 - 03.2021
- Improved data collection processes, boosting data quality and analysis efficiency for more accurate program evaluations.
- Developed M&E tools that enhanced program management and contributed to better project outcomes.
- Assisted in executing program strategies, contributing to the successful achievement of project goals.
- Coordinated with local partners to ensure the timely and accurate collection of data for evaluations.
- Prepared detailed reports on program performance and offered strategic recommendations for continuous improvement.
Education
Master’s in technology - Enterprise Systems and Business Analytics
Australian Technical and Management College, Federation University
01.2024
Bachelor’s - Development Finance
National College, Kathmandu University
01.2018
Skills
- Data Analysis & Reporting – Proficient in SQL, Power BI, and Tableau for data modelling, trend analysis, and KPI tracking
- System & User Support – Experience providing helpdesk and user training to internal staff for analytics platforms and CRM tools
- Operational Support – Skilled in troubleshooting data/system issues and supporting business workflows across teams
- Continuous Improvement – Contributed to automation and reporting upgrades to improve efficiency and reduce turnaround time
- Stakeholder Collaboration – Strong interpersonal skills in working with practitioners, program managers, and cross-functional teams
- Data Governance – Knowledge of data privacy standards, including Australian Privacy Principles and secure database handling
- Communication – Effective in documentation, report preparation, and translating data insights for non-technical audiences
- Tool Proficiency – SQL, Power BI, Tableau, Excel, Microsoft Office, Trello, JIRA, SharePoint
- Critical thinking
Certification
- Power BI Data Analyst Associate - Microsoft Certified
- Google Data Analytics Professional Certificate – Coursera
- Foundations of Project Management – LinkedIn
- Business Analysis Foundation – LinkedIn
- Member: Australian Computer Society (ACS)
Timeline
Data Analyst Intern
Skillup Labs
07.2024 - 11.2024
Customer Service Representative
Coles
06.2024 - Current
Monitoring & Evaluation Officer
SAPROS Nepal
04.2021 - 06.2022
Assistant Monitoring & Evaluation Officer
World Education
06.2019 - 03.2021
Bachelor’s - Development Finance
National College, Kathmandu University
Master’s in technology - Enterprise Systems and Business Analytics
Australian Technical and Management College, Federation University
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