Suraj Rai
Bathurst,NSW
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Site Manager
Coles Express
Bathurst, NSW
08.2023 - Current
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Provided training and development opportunities for site staff, enhancing team capabilities.
- Employed cost management techniques to maintain budget and increase revenue.
- Interviewed and hired qualified candidates to fill open staff positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed reports to identify areas for improvement in performance or cost savings.
Store Manager
United Petroleum
Bathurst, NSW
04.2022 - 04.2023
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Effectively managed inventory controls and re-orders within budget guidelines.
Education
Bachelor of Science - Information Technology
Australian Institute of Higher Education
Sydney, NSW03-2021
Associate of Science - Information Technology
Australian College of Technology
Sydney, NSW02-2019
Skills
- Team Leadership
- Site Inspection and Management
- Inventory Management
- Staff Management
- Customer Service
- Coaching and Mentoring
- Operations Management
Accomplishments
- Sales growth percentage vs last year sale- Site received couple of incentives and gift vouchers for growing sale by 15%.
- BAA audit: Site scored 100% on annual business BAA audit for maintaining site high standard and meeting all criteria.
Languages
English
Full Professional
Nepali
Full Professional
Hindi
Professional
Certification
- Food Safety Supervisor
References
References available upon request.
Timeline
Site Manager
Coles Express
08.2023 - Current
Store Manager
United Petroleum
04.2022 - 04.2023
Bachelor of Science - Information Technology
Australian Institute of Higher Education
Associate of Science - Information Technology
Australian College of Technology
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