Summary
Overview
Work History
Education
Skills
Soft Skills
PROJECT WORKS
Accomplishments
Certification
REFERENCE
Timeline
Generic

Suraj Rai

Bathurst,NSW

Summary


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or any other IT position. Ready to help team achieve company goals.

Have got 3 year experiences in the field retail industry and 6 months on IT sector as an IT help Desk. Have got strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail sale representative

Telstra
Bathurst, NSW
02.2023 - Current
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
  • Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.

Site Manager

Coles Express Bathurst West
Bathurst, NSW
09.2021 - Current
  • objectives by inspiring staff and promoting target products.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Junior tech assistant

Youngster.co
Bathurst, NSW
05.2024 - Current
  • Greeted guests in with friendliness and professionalism.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Education

Bachelor of Business Information System - Information Technology

Australian Institute of Higher Education
Sydney, NSW
03.2021

Advance Diploma of Information Technology - Information Technology

Australian College of Technology
Sydney, NSW
01.2019

Higher secondary education level -

The Times Higher Secondary School
Kathmandu, Nepal
03.2016

Skills

  • Multitasking and Organization
  • Analytical and Critical Thinking
  • Operations Management
  • Help Desk Support
  • Microsoft Windows and Office
  • Application Installation
  • Data Analysis

Soft Skills

  • Planning and time management
  • Problem-solving
  • Leadership
  • Teamwork
  • Adaptability

PROJECT WORKS

Design an online shopping system

Excellent achievement in the group project work in bachelor semester. Conception, planning,execution and monitoring were the main focus terms of the project. Finally, team was able to execute objectives of the e-commerce web-site, methodology, SWOT analysis and recommendation. I contributed in the System artitecture section for the team . Working as a team in the same project I learned :-

  • Time Management
  • Leadership
  • Critical Thinking




Accomplishments

  • Achieved good result by completing management tasks with accuracy and efficiency.
  • Supervised team of 10 staff members.
  • Collaborated with team of 10 in the development of coles sales.

Certification

  • CLOUD COMPUTING Training -
  • CISCO, CCNA, and AWS Training - current

REFERENCE


United Petroleum

Damien Zivkovich: NSW Retail State Manager

Damien.zivkovich@unitedpetroleum.com.au

0401070311


Coles Express West Bathurst

Kiran Vatiki: Site Manager

kiran.vatiki@coles.com.au

0420601235



Timeline

Junior tech assistant

Youngster.co
05.2024 - Current

Retail sale representative

Telstra
02.2023 - Current

Site Manager

Coles Express Bathurst West
09.2021 - Current

Bachelor of Business Information System - Information Technology

Australian Institute of Higher Education

Advance Diploma of Information Technology - Information Technology

Australian College of Technology

Higher secondary education level -

The Times Higher Secondary School
Suraj Rai