Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Training
Timeline
Generic

Suraj Rai

Forbes,Australia

Summary

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning.

Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

8
8
years of professional experience

Work History

STORE MANAGER-FRESH DEPT

Bernardi Group Supermarket
10.2024 - Current
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Reported issues to higher management with great detail.

SITE MANAGER- VIVA ENERGY RETAIL

Coles Express
08.2023 - 10.2024
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Provided training and development opportunities for site staff, enhancing team capabilities.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Interviewed and hired qualified candidates to fill open staff positions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Analyzed reports to identify areas for improvement in performance or cost savings.
  • Maintained records and logs of work performed and materials and equipment used.

Assistant Manager

Coles Express
09.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

STORE MANAGER

United Petroleum
06.2021 - 09.2022
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Team Member

Hungry Jack's
02.2017 - 02.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Education

Bachelor of Science - Business Information System

Australian Institute of Higher Education
Sydney, NSW
03.2021

Associate of Science - Information Technology

Australian College of Technology
Sydney, NSW
02.2019

Skills

  • Effective Team Leadership
  • Site Management Proficiency
  • Inventory Control
  • Staff Management
  • Customer Support Expertise
  • Mentorship Experience
  • Operations Management

Accomplishments

  • Sales growth percentage vs last year sale- Site received couple of incentives and gift vouchers for growing sale by 15%.
  • BAA audit: Site scored 100% on annual business BAA audit for maintaining site high standard and meeting all criteria.

Training

  • Food Safety Supervisor
  • First Aid Certification

Timeline

STORE MANAGER-FRESH DEPT

Bernardi Group Supermarket
10.2024 - Current

SITE MANAGER- VIVA ENERGY RETAIL

Coles Express
08.2023 - 10.2024

Assistant Manager

Coles Express
09.2022 - 08.2023

STORE MANAGER

United Petroleum
06.2021 - 09.2022

Team Member

Hungry Jack's
02.2017 - 02.2020

Associate of Science - Information Technology

Australian College of Technology

Bachelor of Science - Business Information System

Australian Institute of Higher Education

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Suraj Rai