Suraj Sharma Kattel
IT Support Specialist
Parramatta,NSW
Summary
Enthusiastic IT help desk specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and network and system administration and training in microsoft office and CISCO certified. Motivated to learn, grow and excel in IT industry. Always ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
1
1
years of professional experience
6
6
years of post-secondary education
Work History
IT Help Desk Technician
Pioneer Services
Bella Vista, NSW
08.2021 - 05.2022
- Monitored systems in operation and quickly troubleshot errors.
- Provided on-call support for critical issues related to App.
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
- Compiled and accurately entered data for each customer encounter to record in system.
- Maintained and updated customer service database.
Computer Science Teacher
Pashupati English Boarding High School
Kakarvitta, Province 1, Nepal
07.2014 - 06.2019
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Invigilated and graded projects, quizzes and examinations.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet, database programs and network administration.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues.
Education
Bachelor of Science - Environmental Science
Tribhuvan University
Kathmandu, Nepal 11.2012 - 11.2016
Master of IT - Network And System Administration
Swinburne University of Technology
Parramatta, NSW 01.2020 - 01.2022
Skills
Support Ticket System Management
Accomplishments
- Collaborated with team of 5 in the development of mobile application named CaloCal.
- Achieved CCNA certification with good remarks.
- Received technical skills related to widely used Microsoft products and services including Azure and Microsoft 365.
Timeline
IT Help Desk Technician
Pioneer Services
08.2021 - 05.2022
Master of IT - Network And System Administration
Swinburne University of Technology
01.2020 - 01.2022
Computer Science Teacher
Pashupati English Boarding High School
07.2014 - 06.2019
Bachelor of Science - Environmental Science
Tribhuvan University
11.2012 - 11.2016
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