Summary
Overview
Work History
Education
Skills
References
Timeline
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SURAJ SHRESTHA

Sydney,NSW

Summary

Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

7
7
years of professional experience

Work History

Shift Manager

Mcdonald's
11.2017 - Current
  • Responsible for smooth running of the McDonald's store, including quality service to the community and to the customers as well as training and development of sta.
  • Manage and meet QSC & V (Quality, Service, Cleanliness & Value) and safety excellence standards on all shifts.
  • Trained staff in primary roles and strategies for exceeding goals each day.
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies.
  • Cross-trained staff in secondary roles to expand operational diversity.
  • Conducted performance reviews for team members.
  • Established fruitful working relationships with employees, management and vendors.
  • Delivered excellence in guest service and quality control of operations to attain company mission.
  • Delegated tasks to team members according to their abilities and workload.
  • Ran shifts effectively to promote quality products and guest service.
  • Evaluated employees' training needs, providing necessary resources.
  • Investigated customer complaints, identifying and changing processes to remove faults.

Customer Service Representative

Coles Express
03.2023 - Current
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Managed customer calls efficiently in fast-paced call center environment
  • Built trusting relationship with customers to better understand needs
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions
  • Offered personalized recommendations based on customer preferences or past purchase history
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

Education

Bachelor of Business - Accounting -

King's Own Institute
02.2022

Advanced Diploma of Civil Construction Design - Engineering -

Astral Skills Institute of Australia
02.2024

Skills

  • Attention to detail
  • Team Leadership
  • Time Management
  • Decision Making
  • Organizational Skills
  • Effective Communication
  • Quick Learner
  • MS Word
  • Excel

References

  • Maroubra Mcdonald's, Maroubra, NSW, 2035, Ronil Nand, 0402226021
  • Coles Express, Ultimo, NSW, 2148, Nagaraj Saradi Parmesh, 0475618267

Timeline

Customer Service Representative

Coles Express
03.2023 - Current

Shift Manager

Mcdonald's
11.2017 - Current

Bachelor of Business - Accounting -

King's Own Institute

Advanced Diploma of Civil Construction Design - Engineering -

Astral Skills Institute of Australia

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SURAJ SHRESTHA