Suraj Singh
Hallam,VIC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Uber with exceptional customer service and efficient route planning. Skilled in schedule management and fostering customer relationships, I consistently prioritize safety and quality, leading to significant improvements in service delivery and operational efficiency. Dedicated Rideshare Driver with over two years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Uber
08.2022 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Car Detailer
Subaru Car Dealerships Victoria
03.2020 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Provided exceptional customer service and addressed customer inquiries.
Delivery Driver
New York Bagels (Distribution Solution)
04.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
IICE Computer Education
Certificate Course in Basic
08.2018 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Master of Technology (Software Engineering) - Computer Science
Federation University Australia
Ballarat, VIC07.2023
Bachelor of Computer Application - Computer Science
Rayat Bahra University
India08.2018
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Route Planning
- Time Management
- Customer Relationships
Languages
English
Professional Working
Timeline
Rideshare Driver
Uber
08.2022 - Current
Delivery Driver
New York Bagels (Distribution Solution)
04.2021 - 06.2022
Car Detailer
Subaru Car Dealerships Victoria
03.2020 - Current
IICE Computer Education
Certificate Course in Basic
08.2018 - 12.2018
Master of Technology (Software Engineering) - Computer Science
Federation University Australia
Bachelor of Computer Application - Computer Science
Rayat Bahra University
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