Summary
Overview
Work History
Education
Skills
Timeline
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Suraj Tamang

Auburn South,VIC

Summary

Enthusiastic customer service professional seeking a transition to IT Customer Support. Quick learner with a passion for technology and proactive problem-solving skills. A dedicated team player ready to excel in the IT industry.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Glenferrie Lodge
09.2022 - Current
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Respond to inquiries from callers seeking information.
  • Answer phone promptly and direct incoming calls to correct offices.
  • Arrange a late check-in procedure for guests who are arriving after working hours.
  • Create a "Day End Report" and key codes then forward it to the managers.
  • Block the vacant rooms at the end of the shift and start a night manager shift.

Night Manager

Glenferrie Lodge
09.2022 - Current
  • Prepare late check-in keys and assist guests during the night.
  • Be available for guest phone calls and provide assistance.
  • Respond to on-site guest issues and emergencies.
  • Brief next shift staff on important information.
  • Ensure safety, compile nightly reports, and manage security protocols.

Education

Professional Year -

Performance Education
11.2023

Bachelor of Information Technology -

King's Own Institute
03.2023

Skills

  • Customer Service
  • Communication and Phone Etiquette
  • Problem-Solving Skills
  • Remote Support
  • Team Collaboration
  • Documentation and Reporting

Timeline

Front Desk Receptionist

Glenferrie Lodge
09.2022 - Current

Night Manager

Glenferrie Lodge
09.2022 - Current

Professional Year -

Performance Education

Bachelor of Information Technology -

King's Own Institute

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Suraj Tamang