SURAJ PRAKASH BARIYAIT
23 COURSEBROOK STREET
Summary
With a proven track record at River Canyon, I excel in team leadership and CCTV monitoring, enhancing security and operational efficiency. My expertise in staff management and a knack for fostering customer relationships have significantly improved team performance and client satisfaction, showcasing my ability to drive results and maintain high standards.
Possessing excellent leadership and conflict resolution skills, combined with sharp attention to detail. Knowledge of surveillance systems and emergency response protocols, with strong ability to implement and oversee security measures. Committed to creating safe and secure environment for all.
Overview
14
14
years of professional experience
Work History
Security Supervisor
River Canyon
11.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
Dairy Supervisor
IGA Supermarket
11.2018 - 09.2020
- Streamlined communication between departments, fostering a collaborative work culture that resulted in timely resolution of issues.
- Enhanced employee performance through comprehensive training and ongoing feedback for continuous improvement.
- Optimized dairy processing workflows by identifying bottlenecks and developing strategies to mitigate them accordingly.
- Monitored internal systems such as temperature controls ensuring optimal conditions were maintained throughout the facilities.
- Contributed towards budget planning forecasting expenses accurately controlling costs without compromising quality operational excellence.
- Reduced waste and spoilage by closely monitoring inventory levels and implementing proper storage techniques.
- Facilitated regular meetings with department heads discussing areas of improvement sharing strategies for ongoing operational success.
- Established quality control measures to ensure consistent product standards across all stages of production.
- Ensured strict adherence to safety protocols by regularly reviewing procedures and providing necessary updates or modifications.
- Maintained high-quality standards by conducting regular inspections of equipment, facilities, and products.
- Improved overall dairy production by implementing efficient processes and streamlining operations.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Sales Consultant
Harvey Norman Flooring
04.2016 - 11.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Maximized customer retention by resolving issues quickly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Dock Manager
HARVEY NORMAN ELECTRICAL
08.2014 - 10.2016
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- Performed pre-shift and post-shift inspections of dock equipment.
- Implemented loading dock process and productivity improvements.
- Stored and stocked pallets weighing up to [Number] pounds to keep warehouse clean and organized.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Communicated and coordinated with [Number] departments to verify operational peak performance.
- Reported and established key performance metrics to monitor and meet company goals.
- Prepared contracts, invoices, and shipping documents, using [Software] and [Software].
- Provided regular updates on inventory levels, enabling accurate forecasting for future orders.
- Improved safety standards on the dock, resulting in a significant decrease in workplace accidents.
- Oversaw security measures on the premises, minimizing instances of thefts or vandalism while safeguarding valuable assets consistently.
- Conducted regular safety drills to prepare employees for emergency situations on the dock area effectively.
- Enhanced dock efficiency by streamlining processes and implementing new procedures.
- Monitored performance metrics, identifying areas for improvement and taking corrective action when necessary.
- Trained and mentored new team members, fostering an environment of growth and development within the department.
- Developed strong relationships with customers, resolving any issues promptly and professionally to maintain satisfaction levels.
- Established policies for efficient waste management that contributed towards a more eco-friendly working environment at the dock facility.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
Picker Packer
JASCO PTY LTD
01.2011 - 08.2014
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labelling packages according to company guidelines.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Education
BBA - Accounting And Finance
TRIBHUWAN UNIVERSITY
HIGH SCHOOL +2 -
HSEB
NOBEL ACADEMY HIGHER SECONDARY SCHOOL03-2001
High School Diploma -
SIHSJMV
02-1998
Skills
- Team leadership
- Export documentation
- Customer relationship management
- Shipping and receiving
- Product packaging
- CCTV monitoring
- Staff management
- Standard operating procedures
- Objection handling
- Record keeping
Languages
Hindi
Full Professional
Nepali
Native or Bilingual
English
Full Professional
Timeline
Security Supervisor
River Canyon
11.2021 - Current
Dairy Supervisor
IGA Supermarket
11.2018 - 09.2020
Sales Consultant
Harvey Norman Flooring
04.2016 - 11.2018
Dock Manager
HARVEY NORMAN ELECTRICAL
08.2014 - 10.2016
Picker Packer
JASCO PTY LTD
01.2011 - 08.2014
BBA - Accounting And Finance
TRIBHUWAN UNIVERSITY
HIGH SCHOOL +2 -
HSEB
High School Diploma -
SIHSJMV
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