Suranga Ranawaka
Ingle Farm,Australia
Summary
Experienced Insurance service professional with 11 years of experience of proven success in account management, new business development, claim management, risk assessments and underwriting. I have held management positions and specialized in building partnership with banks, finance companies and insurance brokers to drive business growth, enhance distribution channels, and improve profitability through strategic collaboration and risk management.
Overview
14
14
years of professional experience
Work History
Team Member
Coles Super Market
, Australia
07.2023 - Current
- I assist customers, restock shelves, and manage inventory to maintain efficient store operations.
- Working in a fast paced environment, I collaborate with team members to meet customer needs and uphold store standards
Mortgage Broker Assistant
Kadalle Mortgage Brokers
, Australia
04.2023 - 06.2023
- Company Overview: Kadalla Mortgage Brokers, based in Adelaide, offers expert mortgage and business finance services, specializing in home loans, refinancing, property investment, and more.
- Work with new and existing clients to collect information required to work through their finance options, providing regular updates during the application and settlement process.
- Assist existing clients with any maintenance requests on their existing loan accounts.
- Work with lenders to ensure they have all the information required to progress applications and maintenance requests effectively.
- Liaise with stakeholders (Lawyers, Financial Planners, Accountants, Real Estate Agents) to ensure they are updated regularly on their clients' loan application status.
- Kadalla Mortgage Brokers, based in Adelaide, offers expert mortgage and business finance services, specializing in home loans, refinancing, property investment, and more.
Assistant Portfolio Manager (Financial Lines)
Sri Lanka Insurance Corporation (General)
, Sri Lanka
03.2021 - 03.2023
- Company Overview: Sri Lanka Insurance Corporation (SLIC), established in 1962 as the country's pioneer state-owned insurer, manages the industry's largest asset base of LKR 313.2 billion with a workforce of over 2,600 employees and a network of 142 branches. SLIC Partnered with global reinsurers like Munich Reinsurance and Swiss Re, it made history with Sri Lanka's largest claim payout of LKR 39.5 billion.
- Establish and develop strategic partnerships with financial distributors, including banks and insurance brokers, to achieve sales targets.
- Supervise and manage SLIC underwriting officers and service counters at banks and insurance broker offices.
- Provide expert guidance on complex, high-value commercial insurance risks and customized insurance solutions.
- Foster strong relationships with banks, brokers, and insurers while ensuring seamless collaboration between underwriting, claims, legal teams to resolve complex insurance matters.
- Manage policy renewals and oversee the insurance portfolio, ensuring client retention, risk assessment and sustained portfolio growth.
- Work closely with Bank, broker partners and customers to manage claims from lodgment to settlement, ensuring a smooth end-to-end process.
- Oversee the administration of complex insurance claims, ensuring compliance with company policies and customer service standards.
- Sri Lanka Insurance Corporation (SLIC), established in 1962 as the country's pioneer state-owned insurer, manages the industry's largest asset base of LKR 313.2 billion with a workforce of over 2,600 employees and a network of 142 branches. SLIC Partnered with global reinsurers like Munich Reinsurance and Swiss Re, it made history with Sri Lanka's largest claim payout of LKR 39.5 billion.
- Established a new agreement with Seylan Bank and set up an insurance counter to improve service access.
- Implemented a centralized system in collaboration with the IT department to streamline Seylan Bank's Island wide insurance operations.
- Managed an insurance portfolio worth over LKR 175 million ensuring strong performance and growth.
Account/ Marketing Executive (Financial Lines)
Sri Lanka Insurance Corporation (General)
, Sri Lanka
06.2016 - 02.2021
- Achieve sales targets for assigned accounts by fostering strong relationships and identifying new opportunities.
- Monitor sales performance for assigned accounts, adjusting strategies as needed to meet targets.
- Manage policy renewals, ensure customer retention, and maintain strong relationships with stakeholders.
- Oversee insurance claims from prioritization to settlement, ensuring timely resolution and proper documentation.
- Coordinate claims efficiently by working with claimants, repairers, loss adjusters and third parties.
- Contribute to improving claims efficiency, streamlining workflows, and reducing operational risks.
- Assist banks, brokers, and policyholders through the claims process, providing documentation support and maintaining accurate records.
- Won the Best Insurance Account Executive award in 2018 and 2019 in Financial Lines Insurance.
- Participation in the implementation of a new system for tracking renewals which contributed to a 10% improvement in customer retention rates.
- Oversaw an insurance portfolio worth more than LKR 120 million fostering sustained growth and ensuring strong performance.
Sales Officer (Financial Lines)
Sri Lanka Insurance Corporation (General)
, Sri Lanka
11.2013 - 05.2016
- Find new business opportunities in the financial lines insurance sector.
- Build and maintain strong relationships with clients to improve satisfaction and retain business.
- Meet sales targets by effectively selling and closing insurance policies.
- Keep up with industry trends and competitor products to offer the best solutions to clients.
- Work with underwriting and claims teams to ensure smooth service and report sales performance to management.
- Help clients with managing and processing claims, ensuring timely and efficient resolution.
Customer service officer (Business Retention)
Sri Lanka Insurance Corporation (Life)
, Sri Lanka
06.2011 - 11.2013
- Contact existing policyholders to ensure continued satisfaction with their life insurance coverage.
- Identify potential issues that may lead to policy cancellations and address them proactively.
- Provide information on policy benefits, terms, and any changes to encourage customer retention.
- Offer personalized solutions to meet customers' evolving insurance needs.
- Handle customer inquiries and complaints, ensuring a positive resolution to maintain loyalty.
- Work closely with sales and claims teams to enhance the overall customer experience and retention.
Education
Tier 2 Compliance - General Insurance (Following)
AUS01.2025
Master of Business Analytics -
Kaplan Business School
AUS01.2025
Master of Business Administration -
Cardiff Metropolitan University
UK01.2017
BA (Hons) - International Business Management
Teesside University
UK01.2015
Post Graduate Diploma - Marketing
Sri Lanka Institute of Marketing
LK01.2014
Skills
- MS Office & Excel
- Tableau
- Power BI
- Exploratoryio
- Orange Data Mining
- Strong Communication
- Analytical skills
- Leadership & Negotiations
- Relationship Management
- Creative problem solver
- Attention to Detail
- Strategic Thinking
- Customer Service
- Adaptability
- Team Collaboration
- Market research
- Customer service
- Data analysis
Affiliations
- Registered Insurance Agent of Sri Lanka Insurance Institute
- Associate member of Sri Lanka Institute of Marketing
References
- Mr. Roshan Collas, Assistant General Manager - Bancassurance & Alternative Distribution, Sri Lanka Insurance Corporation, roshanc@slicgeneral.com, +94 773112834
- Mr. Hasitha Bandara, Development Officer - Planning, Playford City Council, hbandara@playford.sa.gov.au, 0474 382619
Systems Skills Competencies
- MS Office & Excel
- Tableau
- Power BI
- Exploratory.io
- Orange Data Mining
- Strong Communication
- Analytical skills
- Leadership & Negotiations
- Relationship Management
- Creative problem solver
- Attention to Detail
- Strategic Thinking
- Customer Service
- Adaptability
- Team Collaboration
Profile Snapshot
- Team Member, Coles Supermarket, SA, 07/01/23, Present
- Mortgage Broker Assistant, Kadalle Mortgage Brokers, SA, 04/01/23, 06/30/23
- Assistant Portfolio Manager (Financial Lines), Sri Lanka Insurance Corporation (General), 03/01/21, 03/31/23
- Account Executive (Financial Lines), Sri Lanka Insurance Corporation (General), 06/01/16, 02/28/21
- Sales Officer (Financial Lines), Sri Lanka Insurance Corporation (General), 11/01/13, 05/31/16
- Customer Service Officer (Business Retention), Sri Lanka Insurance Corporation (Life), 06/01/11, 11/30/13
Timeline
Team Member
Coles Super Market
07.2023 - Current
Mortgage Broker Assistant
Kadalle Mortgage Brokers
04.2023 - 06.2023
Assistant Portfolio Manager (Financial Lines)
Sri Lanka Insurance Corporation (General)
03.2021 - 03.2023
Account/ Marketing Executive (Financial Lines)
Sri Lanka Insurance Corporation (General)
06.2016 - 02.2021
Sales Officer (Financial Lines)
Sri Lanka Insurance Corporation (General)
11.2013 - 05.2016
Customer service officer (Business Retention)
Sri Lanka Insurance Corporation (Life)
06.2011 - 11.2013
Tier 2 Compliance - General Insurance (Following)
Master of Business Analytics -
Kaplan Business School
Master of Business Administration -
Cardiff Metropolitan University
BA (Hons) - International Business Management
Teesside University
Post Graduate Diploma - Marketing
Sri Lanka Institute of Marketing
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