Surangi (Su) Gunathilake
Hobart
Summary
Knowledgeable Case Manager experienced in coordinating care for home care clients and NDIS clients for nearly 2 years. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Resourceful accounting and administration professional with 6 years of experience in financial accounting preparation and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Glenview Community Services
01.2023 - Current
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
Community Support Worker
Mable Australia
02.2022 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Facilitated access to community resources for clients, improving their quality of life and independence.
- Facilitated community outreach to expand participation and support.
Community Support Worker
Glenview community Service
06.2022 - 01.2023
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Assisted in implementation of community support services in alignment with needs
- Maintained safety with tidy, clean, and hazard-free home environments
- Drove clients safely to social activities and appointments
- Provided high level of physical support by lifting, adjusting and moving clients
- Transported patients via wheelchair to and from rehabilitation and daily activities
- And Prepared nutritious meals to meet individual dietary needs for clients.
Community Work Volunteer
Red Cross
11.2020 - 07.2022
- Processed sales through POS, Cash register & EFTPOS accurately, adhering to retail policy and procedures
- Maintained product master data and introduced templates to manage discounts/pricing changes, which saved 4 hours per week
- Developed stock monitoring reports using Microsoft Excel, improving forecast accuracy by 10%
- Trained new starters and developed comprehensive documentation focusing on customer service best practices
- Provided efficient, friendly customers service, promoted sales whist building trusting relationships with customers
- Demonstrated problem-solving skills, ability to change direction in response to changing work situations, and to accommodate different working styles and prioritise own work.
Tax Consultant
Income Tax Professionals
06.2021 - 12.2021
- Negotiated with the Australian Tax Office (ATO) on behalf of the client, solving enquiries, disputes within the given timelines
- Assessed and researched complex tax issues and collaborated with the financial controller to identify and implement solutions
- Managed and maintained company’s' tax database, audited master data and performed cleansing, improving data accuracy by 15%
- Managing sales reporting including calculation of sales, commission and incentive analysis whilst generating business insights for effective decision making
- Proactively researched industry changes, trends and recommended strategies for tax savings, which resulted in improving profits by 4%.
Education
Certificate 3 Individual Support - Health Care Management
Supreme Education Pvt Ltd
Sydney, NSWDiploma of Community Services
AIBT
Hobart10.2021
Double master’s degree - professional accounting & Business Administration
Holmes Institute
Melbourne, Victoria08.2020
B.Sc. Degree - Computation & Management
University of Peradeniya
08.2010
Skills
- First aid and safety
- Verbal and written communication skills
- Social Work
- Progress Evaluation
- Eligibility Assessments
- Case Planning and Management
- Annual Case Reviews
- Business Management Principles
- Financial Statements
- Account Reconciliation Processes
- Accounting Techniques
- Financial Management
- Tax Law Understanding
- Documentation proficiency
- Multitasking Abilities
Certification
First Aid Certificate updated in 2024
Manual Handling Certificate Updated in 2024
WWWP card with NDIS Endorsement
CPA-Associate Member (02/2022 - Present) CPA Australia Tax preparation Course (06/2021) H&R Block Charted Institute of Management Accountants - Executive level (2007) Sri Lanka
Full drivers Licence Australia
Timeline
Case Manager
Glenview Community Services
01.2023 - Current
Community Support Worker
Glenview community Service
06.2022 - 01.2023
Community Support Worker
Mable Australia
02.2022 - Current
Tax Consultant
Income Tax Professionals
06.2021 - 12.2021
Community Work Volunteer
Red Cross
11.2020 - 07.2022
B.Sc. Degree - Computation & Management
University of Peradeniya
First Aid Certificate updated in 2024
Manual Handling Certificate Updated in 2024
WWWP card with NDIS Endorsement
CPA-Associate Member (02/2022 - Present) CPA Australia Tax preparation Course (06/2021) H&R Block Charted Institute of Management Accountants - Executive level (2007) Sri Lanka
Full drivers Licence Australia
Certificate 3 Individual Support - Health Care Management
Supreme Education Pvt Ltd
Diploma of Community Services
AIBT
Double master’s degree - professional accounting & Business Administration
Holmes Institute
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