Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Surangi (Su) Gunathilake

Hobart

Summary

Knowledgeable Case Manager experienced in coordinating care for home care clients and NDIS clients for nearly 2 years. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Resourceful accounting and administration professional with 6 years of experience in financial accounting preparation and reporting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Case Manager

Glenview Community Services
01.2023 - Current
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
  • Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.

Community Support Worker

Mable Australia
02.2022 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Facilitated access to community resources for clients, improving their quality of life and independence.
  • Facilitated community outreach to expand participation and support.

Community Support Worker

Glenview community Service
06.2022 - 01.2023
  • Supported clients in developing goals and social skills, improving individual wellness and productivity
  • Assisted in implementation of community support services in alignment with needs
  • Maintained safety with tidy, clean, and hazard-free home environments
  • Drove clients safely to social activities and appointments
  • Provided high level of physical support by lifting, adjusting and moving clients
  • Transported patients via wheelchair to and from rehabilitation and daily activities
  • And Prepared nutritious meals to meet individual dietary needs for clients.

Community Work Volunteer

Red Cross
11.2020 - 07.2022
  • Processed sales through POS, Cash register & EFTPOS accurately, adhering to retail policy and procedures
  • Maintained product master data and introduced templates to manage discounts/pricing changes, which saved 4 hours per week
  • Developed stock monitoring reports using Microsoft Excel, improving forecast accuracy by 10%
  • Trained new starters and developed comprehensive documentation focusing on customer service best practices
  • Provided efficient, friendly customers service, promoted sales whist building trusting relationships with customers
  • Demonstrated problem-solving skills, ability to change direction in response to changing work situations, and to accommodate different working styles and prioritise own work.

Tax Consultant

Income Tax Professionals
06.2021 - 12.2021
  • Negotiated with the Australian Tax Office (ATO) on behalf of the client, solving enquiries, disputes within the given timelines
  • Assessed and researched complex tax issues and collaborated with the financial controller to identify and implement solutions
  • Managed and maintained company’s' tax database, audited master data and performed cleansing, improving data accuracy by 15%
  • Managing sales reporting including calculation of sales, commission and incentive analysis whilst generating business insights for effective decision making
  • Proactively researched industry changes, trends and recommended strategies for tax savings, which resulted in improving profits by 4%.

Education

Certificate 3 Individual Support - Health Care Management

Supreme Education Pvt Ltd
Sydney, NSW

Diploma of Community Services

AIBT
Hobart
10.2021

Double master’s degree - professional accounting & Business Administration

Holmes Institute
Melbourne, Victoria
08.2020

B.Sc. Degree - Computation & Management

University of Peradeniya
08.2010

Skills

  • First aid and safety
  • Verbal and written communication skills
  • Social Work
  • Progress Evaluation
  • Eligibility Assessments
  • Case Planning and Management
  • Annual Case Reviews
  • Business Management Principles
  • Financial Statements
  • Account Reconciliation Processes
  • Accounting Techniques
  • Financial Management
  • Tax Law Understanding
  • Documentation proficiency
  • Multitasking Abilities

Certification

First Aid Certificate updated in 2024

Manual Handling Certificate Updated in 2024

WWWP card with NDIS Endorsement

CPA-Associate Member (02/2022 - Present) CPA Australia Tax preparation Course (06/2021) H&R Block Charted Institute of Management Accountants - Executive level (2007) Sri Lanka

Full drivers Licence Australia

Timeline

Case Manager

Glenview Community Services
01.2023 - Current

Community Support Worker

Glenview community Service
06.2022 - 01.2023

Community Support Worker

Mable Australia
02.2022 - Current

Tax Consultant

Income Tax Professionals
06.2021 - 12.2021

Community Work Volunteer

Red Cross
11.2020 - 07.2022

B.Sc. Degree - Computation & Management

University of Peradeniya

First Aid Certificate updated in 2024

Manual Handling Certificate Updated in 2024

WWWP card with NDIS Endorsement

CPA-Associate Member (02/2022 - Present) CPA Australia Tax preparation Course (06/2021) H&R Block Charted Institute of Management Accountants - Executive level (2007) Sri Lanka

Full drivers Licence Australia

Certificate 3 Individual Support - Health Care Management

Supreme Education Pvt Ltd

Diploma of Community Services

AIBT

Double master’s degree - professional accounting & Business Administration

Holmes Institute
Surangi (Su) Gunathilake