Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Surbhi .

Adelaide,Australia
Surbhi .

Summary

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert Store Team Leader proficient in examining merchandise for correct pricing and display. Accomplished at instructing staff on handling complicated and difficult sales. Organized and engaging with dynamic interpersonal and task prioritization skills. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience

Work History

Retail Store

Store Team Member
04.2022 - 12.2022

Job overview

  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Handled customer complaints and issues politely and professionally.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Walked around facility frequently to check activities.

Retail Store

Retail Assistant
01.2020 - 12.2021

Job overview

  • Increased sales and customer satisfaction through personalized servicing.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked with loss prevention in monitoring shopper behavior.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Flinders University
Adelaide, SA

Bachelor of Science from Nursing
03.2026

Skills

  • Active Listening
  • POS Transactions
  • Inventory Records
  • Closing Procedures
  • Special Assignments
  • Providing Feedback
  • Gift Wrapping
  • Sales Contracts
  • Proper Staffing
  • Ingredient Restocking
  • Delivery Arrangements
  • Washing and Storing Dishes
  • Data Operations
  • Merchandise Receiving and Handling
  • Adaptable and Flexible
  • Retail Metrics and Goals
  • Meeting Sales Goals
  • Suggestive Selling
  • Item Ticketing and Pricing
  • Staff Assignments
  • Hand Scanners
  • Customer Order Fulfillment
  • cleaning
  • arranging
  • organising
  • serving
  • good management
  • weight lift
  • counting
  • scanning

Timeline

Store Team Member

Retail Store
04.2022 - 12.2022

Retail Assistant

Retail Store
01.2020 - 12.2021

Flinders University

Bachelor of Science from Nursing
Surbhi .