Summary
Overview
Work History
Education
Skills
Special Traits
Timeline
Generic

SUREKHA NUKALA

Clyde North,Australia

Summary

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

WNS Global Services
01.2019 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.

Educator

Sri Chaitanya Techno School
06.2013 - 03.2017
  • Developed lesson plans to enhance skills for individual students.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with adults and children to provide safe and educational experience.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Managed classroom activities, parent conferences, and lesson plans.

Education

Bachelor Of Technology - Computer Science

Avanthi Institute of Engineering & Technology
Vizag
06.2012

Intermediate - MPC

Sri Chaitanya Junior College
Amalapuram
04.2008

SSC -

Sri Vidyavan The Concept School
Amalapuram
03.2006

Skills

  • Customer Service
  • Telephone communication
  • Accurate recordkeeping
  • Notetaking and documentation
  • Goal setting
  • Time management
  • Problem-solving
  • Active listening
  • Relationship building
  • Attention to detail

Special Traits

Good Communication Skills,Hardworking & Willing to learn,Confident & Quick decision maker

Timeline

Customer Service Representative

WNS Global Services
01.2019 - 02.2022

Educator

Sri Chaitanya Techno School
06.2013 - 03.2017

Bachelor Of Technology - Computer Science

Avanthi Institute of Engineering & Technology

Intermediate - MPC

Sri Chaitanya Junior College

SSC -

Sri Vidyavan The Concept School

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SUREKHA NUKALA