SUREKHA NUKALA
Clyde North,Australia
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
WNS Global Services
01.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Educator
Sri Chaitanya Techno School
06.2013 - 03.2017
- Developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Managed classroom activities, parent conferences, and lesson plans.
Education
Bachelor Of Technology - Computer Science
Avanthi Institute of Engineering & Technology
Vizag06.2012
Intermediate - MPC
Sri Chaitanya Junior College
Amalapuram 04.2008
SSC -
Sri Vidyavan The Concept School
Amalapuram 03.2006
Skills
- Customer Service
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Goal setting
- Time management
- Problem-solving
- Active listening
- Relationship building
- Attention to detail
Special Traits
Good Communication Skills,Hardworking & Willing to learn,Confident & Quick decision maker
Timeline
Customer Service Representative
WNS Global Services
01.2019 - 02.2022
Educator
Sri Chaitanya Techno School
06.2013 - 03.2017
Bachelor Of Technology - Computer Science
Avanthi Institute of Engineering & Technology
Intermediate - MPC
Sri Chaitanya Junior College
SSC -
Sri Vidyavan The Concept School
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