Surendra Tamang
Sydney,NSW
Summary
Dynamic professional with a proven track record at Chullora Fish Market, enhancing customer satisfaction and team performance. Expert in problem-solving and customer service, with robust computer skills. Achieved significant improvements in efficiency and service quality by leveraging expertise in software installation and effective communication.
Professional in IT support field, prepared to deliver top-tier technical assistance. Known for effective problem resolution and ensuring seamless IT operations. Highly collaborative and adaptable, consistently contributing to team success and adapting to changing technical requirements. Expertise in troubleshooting, customer service, and system maintenance.
Overview
5
5
years of professional experience
Work History
Manager
Chullora Fish Market
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
IT Technical Support Intern
Southern Cross Institute
08.2024 - 10.2024
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- helping to update and carryout daily issues and task on meshed.
Technician
Ozitech Pvt Ltd
08.2022 - 03.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Carrying out tasks in residential area with ensuring safety protocols.
Education
Bachelor of Information Technology -
Kent Institute
Townhall 09-2022
Skills
- Time Management
- Verbal and written communication
- Customer Service
- Computer Skills
- Problem-Solving
- Software Installation
- Network Troubleshooting
Remote Support
Desktop support
Timeline
IT Technical Support Intern
Southern Cross Institute
08.2024 - 10.2024
Technician
Ozitech Pvt Ltd
08.2022 - 03.2023
Manager
Chullora Fish Market
03.2020 - Current
Bachelor of Information Technology -
Kent Institute
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