Surendra Tamang
Kathamandu ,Nepal
Summary
Results-oriented professional with experience in restaurant management. Expertise in employee training, inventory management, and operational supervision. Committed to fostering team collaboration and delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Assistant Manager
McDonald's
AI Mana Restaurant & Food company Qatar
08.2023 - 12.2025
- Supervised daily operations to enhance restaurant workflow efficiency.
- Trained new employees on customer service standards and procedures.
- Managed inventory levels to ensure product availability and quality.
- Assisted in scheduling staff shifts for optimal coverage during peak hours.
- Monitored employee attendance, timekeeping, and payroll records to maintain accuracy.
Shift Manager
McDonald's
AI Mana Restaurant & Food company Qatar, Qatar
01.2020 - 07.2023
- Supervised daily operations to ensure smooth restaurant functioning.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Enforced safety standards throughout the store including proper use of equipment.
Crew Trainer
McDonald's
AI Mana Restaurant & Food company Qatar, Qatar
08.2019 - 12.2019
- Provided constructive feedback and one-on-one coaching to employees.
- Encouraged open communication between trainees and management throughout the learning process.
- Guided employees through change management processes during upgrades or rollouts.
Service Crew Member
McDonald's
AI Mana Restaurant & Food company Qatar, Qatar
11.2014 - 07.2019
- Followed all safety guidelines when handling food and beverage items.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Delivered exceptional customer service in a fast-paced, high-volume environment.
- Maintained cleanliness and organization of dining areas and kitchen facilities.
Education
SLC -
Shree Santi Vidya Griha High Seccondary School
Lainchour Kathmandu , Nepal 10+2 Incomplete -
PASANG LHAMU SHERPA MEMORIAL COLLEGE
Skills
- Inventory management
- Operational supervision
- Safety enforcement
- Customer relationship management
- Staff scheduling
- Cash handling
- Team building
- Employee training
Languages
English
Professional
Nepali
Native/ Bilingual
Hindi
Limited
Affiliations
Advance shift Leader course october 16-17 2023, In AI Mana Center Doha Qatar ( McDonald's)
Timeline
Assistant Manager
McDonald's
08.2023 - 12.2025
Shift Manager
McDonald's
01.2020 - 07.2023
Crew Trainer
McDonald's
08.2019 - 12.2019
Service Crew Member
McDonald's
11.2014 - 07.2019
SLC -
Shree Santi Vidya Griha High Seccondary School
10+2 Incomplete -
PASANG LHAMU SHERPA MEMORIAL COLLEGE