Surendra Verma
Management Trainee
Ghaziabad,Uttar Pradesh
Summary
Driven Supply Chain Specialist with 8+ years of experience in overseeing compliance, inventory management & logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Management Trainee
Genpact India Private Limited
04.2022 - Current
- Created and executed commodity strategies for cabinet component parts; optimizing the supply base to achieve targeted savings
- Partner with accounting team to ensure accuracy of purchase orders and invoices
- Participate in monthly inventory process
- Resolve Transfer order issues between inter-company Distribution Centers
- Kept corporate departments and customers updated on critical shipments.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Prepared and presented reports to management on logistics performance.
- Monitored performance of logistics operations to identify areas for improvement.
- Studied data to identify trends and patterns in transportation activity.
- Created reports to provide insights into logistics operations and performance.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Managed functional areas of logistics.
- Performed monthly reconciliation of open purchasing orders.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Completed and processed purchase orders and customer invoices each quarter.
- Processed customer refunds and adjustments according to company policies.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Responded to customer concerns and questions on daily basis.
- Generated monthly billing and posting reports for management review.
- Reconciled accounts receivable to general ledger.
- Audited and corrected billing and posting documents for accuracy.
Supply Chain Executive
Orient Electric Ltd (Switch Gear)
05.2018 - 04.2022
- Leading and Monitoring finish goods store
- Handling billing for all India and depot
- Monitoring inventory ageing in plant and depot
- Daily follow-up with courier and transporter team
- Manage material movement from production floor to finish goods area
- Participate in sales team concoll for their upcoming requirement
- Handling the material shortage and damage issue
- Order Booking in SAP and execution
- Ensure delivery as pre TAT
- Inbound material from different and take MIGO in SAP
- Daily coordination with planning and production team to review shortages
- Attending seminar for SAP training
- Follow up with HO logistic team
- To execute Export order of Nepal, China, Yemen, Dubai, Singapore and Iraq and coordination with CHA
- To minimize the freight cost by merging of consignment with our group company
- Tracking material movement for our depot and customer end
- To look after sale return management form customer
- Processing freight bill and release for payment
- Monitoring Scrap sale management
- Attending DWM meeting
- Weekly review with Plant Head and monthly review with BU Head and HO logistics Team
- Manage stock transfer to state depot and execute domestic order
- Monitoring Defective goods store and control rejection with the help of Quality team
- Prepare & send daily MIS report to concern
- Maintain Dispatch tracker
- Maintain TMS compliance
- Monthly review with vendor
- Stacking of Raw material & FG product as per standard
- Product knowledge of MCB, RCCB, ISOLATOR, DB, Wiring accessories and Switchgear
- A, B, C classification of inventory
- Responsibility of external & internal physical audit of inventory
- Achievement: Implement heavy rack system
- Dispatch target achieved 100%
- Achieve delivery TAT 99%.
- Assessed vendor operations according to quality benchmarks and standards.
- Addressed and resolved order discrepancies to improve quality and maintain organization's reputation.
- Planned and implemented logistical strategies to meet targets.
- Tracked KPIs to generate reports for supply chain performance.
- Negotiated contracts with transporters.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Oversaw demand planning, purchasing, and logistics.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
Activation Officer
Idea Cellular Ltd.
12.2015 - 02.2018
- Leading & monitoring performance and ensure efficiency in operations
- Implementing strategies for New Acquisition as well as a spirit of cooperation between Team
- Monitoring the customer Application form for the error as POI /POA/ Forged documents
- Control the rejection and monitoring application form by TRAI Guidelines and Resolving the CAF Quarries
- Monitoring application form to be reach on time
- CAF Punching, Inverding, Forwarding for CPV and get response for CPV team and Customer no
- Should be activate in time frame
- Arrange FDE Training for CAF and Audit parameter so that rejection level to be less
- Audit and processing Individual/COIP/COCP and prepaid Application form for Activation
- Address Change Related error to be rectified
- Handling EKYC for Delhi NCR circle per matrix, maintained best TAT for PAN India
- Participate in monthly audit required by TRAI
- Visiting channel partners and market to capture competition business feedback to enhance our service quality
- Coordinates with sales and channel partners to ensure smooth business operations
- Facilitate physical inventory movement from hubs to warehouse for storage
- Prepare and sends End of Day Report of performance, sharing feedback with agency on issues identified
- Leading a team of East zone 11 Activation officers in absence of manager
- Achievement: Minimize CAF & documents rejection on East zone
- Minimize crystal activation issue on East Zone
- Activation TAT with in 24 hrs.
- Researched and evaluated potential new markets and products.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Utilized specialized software to capture and process data.
Customer Service Executive
IEnergizer
04.2015 - 12.2015
- Handling backend operations relating to customer account services for all India by coordination with customers
- Handling the quarries of customer relating there product issues and product delivery
- Delivered world class service and built customer satisfaction
- Maintain the daily basis data product replacement from warehouse
- Handling the daily calls for attending the customer requests, complaints and queries and resolving there issues on time with coordinate with their product replacement request and urgent delivery
- Handling the all locations requests and complaint via calls and deliver the quality by resolving the issues and provide the solutions to the customer
- Attending the all inbound process regarding the services delivery.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Informed customers of upcoming promotions and deals to boost sales.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
MBA - Production & Operation Management
Subharti University
Meerut, Uttar Pardesh 05.2022
Bachelor of Arts - History
Kalinga University
Kalinga University08.2017
Bachelor of Science - Mechanical Engineering
Uttar Pradesh Technical University
Ghaziabad Institute Of Management And Technology 04.2001 -
Skills
Vendor Management
Operations Support
Inventory Control
Resource Utilization
Negotiation
Customer Relations
Strategic Planning
Customer Service
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Pando TMS
Certification
Best Employee award from Orient Electric
Timeline
Data Annalist Beginner
01-2023
Customer focus
01-2023
Supply chain management Beginner
06-2022
Lean Digital Awareness 2.0
04-2022
Management Trainee
Genpact India Private Limited
04.2022 - Current
Best Employee award from Orient Electric
03-2019
Supply Chain Executive
Orient Electric Ltd (Switch Gear)
05.2018 - 04.2022
Activation Officer
Idea Cellular Ltd.
12.2015 - 02.2018
Customer Service Executive
IEnergizer
04.2015 - 12.2015
Bachelor of Science - Mechanical Engineering
Uttar Pradesh Technical University
04.2001 -
MBA - Production & Operation Management
Subharti University
Bachelor of Arts - History
Kalinga University