Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Surendra Verma

Management Trainee
Ghaziabad,Uttar Pradesh

Summary

Driven Supply Chain Specialist with 8+ years of experience in overseeing compliance, inventory management & logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.

Overview

9
9
years of professional experience
5
5
Certifications

Work History

Management Trainee

Genpact India Private Limited
04.2022 - Current
  • Created and executed commodity strategies for cabinet component parts; optimizing the supply base to achieve targeted savings
  • Partner with accounting team to ensure accuracy of purchase orders and invoices
  • Participate in monthly inventory process
  • Resolve Transfer order issues between inter-company Distribution Centers
  • Kept corporate departments and customers updated on critical shipments.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Monitored logistics performance and identified improvement opportunities.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Prepared and presented reports to management on logistics performance.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Studied data to identify trends and patterns in transportation activity.
  • Created reports to provide insights into logistics operations and performance.
  • Prepared vendor invoices and processed incoming payments.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Managed functional areas of logistics.
  • Performed monthly reconciliation of open purchasing orders.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Executed billing tasks and recorded information in company databases.
  • Handled account payments and provided information regarding outstanding balances.
  • Managed invoicing and payment processing operations.
  • Completed and processed purchase orders and customer invoices each quarter.
  • Processed customer refunds and adjustments according to company policies.
  • Developed and implemented billing procedures to enforce compliance with company policies.
  • Maintained detailed records of customer payments and billing adjustments.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Responded to customer concerns and questions on daily basis.
  • Generated monthly billing and posting reports for management review.
  • Reconciled accounts receivable to general ledger.
  • Audited and corrected billing and posting documents for accuracy.

Supply Chain Executive

Orient Electric Ltd (Switch Gear)
05.2018 - 04.2022
  • Leading and Monitoring finish goods store
  • Handling billing for all India and depot
  • Monitoring inventory ageing in plant and depot
  • Daily follow-up with courier and transporter team
  • Manage material movement from production floor to finish goods area
  • Participate in sales team concoll for their upcoming requirement
  • Handling the material shortage and damage issue
  • Order Booking in SAP and execution
  • Ensure delivery as pre TAT
  • Inbound material from different and take MIGO in SAP
  • Daily coordination with planning and production team to review shortages
  • Attending seminar for SAP training
  • Follow up with HO logistic team
  • To execute Export order of Nepal, China, Yemen, Dubai, Singapore and Iraq and coordination with CHA
  • To minimize the freight cost by merging of consignment with our group company
  • Tracking material movement for our depot and customer end
  • To look after sale return management form customer
  • Processing freight bill and release for payment
  • Monitoring Scrap sale management
  • Attending DWM meeting
  • Weekly review with Plant Head and monthly review with BU Head and HO logistics Team
  • Manage stock transfer to state depot and execute domestic order
  • Monitoring Defective goods store and control rejection with the help of Quality team
  • Prepare & send daily MIS report to concern
  • Maintain Dispatch tracker
  • Maintain TMS compliance
  • Monthly review with vendor
  • Stacking of Raw material & FG product as per standard
  • Product knowledge of MCB, RCCB, ISOLATOR, DB, Wiring accessories and Switchgear
  • A, B, C classification of inventory
  • Responsibility of external & internal physical audit of inventory
  • Achievement: Implement heavy rack system
  • Dispatch target achieved 100%
  • Achieve delivery TAT 99%.
  • Assessed vendor operations according to quality benchmarks and standards.
  • Addressed and resolved order discrepancies to improve quality and maintain organization's reputation.
  • Planned and implemented logistical strategies to meet targets.
  • Tracked KPIs to generate reports for supply chain performance.
  • Negotiated contracts with transporters.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
  • Oversaw demand planning, purchasing, and logistics.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.

Activation Officer

Idea Cellular Ltd.
12.2015 - 02.2018
  • Leading & monitoring performance and ensure efficiency in operations
  • Implementing strategies for New Acquisition as well as a spirit of cooperation between Team
  • Monitoring the customer Application form for the error as POI /POA/ Forged documents
  • Control the rejection and monitoring application form by TRAI Guidelines and Resolving the CAF Quarries
  • Monitoring application form to be reach on time
  • CAF Punching, Inverding, Forwarding for CPV and get response for CPV team and Customer no
  • Should be activate in time frame
  • Arrange FDE Training for CAF and Audit parameter so that rejection level to be less
  • Audit and processing Individual/COIP/COCP and prepaid Application form for Activation
  • Address Change Related error to be rectified
  • Handling EKYC for Delhi NCR circle per matrix, maintained best TAT for PAN India
  • Participate in monthly audit required by TRAI
  • Visiting channel partners and market to capture competition business feedback to enhance our service quality
  • Coordinates with sales and channel partners to ensure smooth business operations
  • Facilitate physical inventory movement from hubs to warehouse for storage
  • Prepare and sends End of Day Report of performance, sharing feedback with agency on issues identified
  • Leading a team of East zone 11 Activation officers in absence of manager
  • Achievement: Minimize CAF & documents rejection on East zone
  • Minimize crystal activation issue on East Zone
  • Activation TAT with in 24 hrs.
  • Researched and evaluated potential new markets and products.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.
  • Utilized specialized software to capture and process data.

Customer Service Executive

IEnergizer
04.2015 - 12.2015
  • Handling backend operations relating to customer account services for all India by coordination with customers
  • Handling the quarries of customer relating there product issues and product delivery
  • Delivered world class service and built customer satisfaction
  • Maintain the daily basis data product replacement from warehouse
  • Handling the daily calls for attending the customer requests, complaints and queries and resolving there issues on time with coordinate with their product replacement request and urgent delivery
  • Handling the all locations requests and complaint via calls and deliver the quality by resolving the issues and provide the solutions to the customer
  • Attending the all inbound process regarding the services delivery.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

MBA - Production & Operation Management

Subharti University
Meerut, Uttar Pardesh
05.2022

Bachelor of Arts - History

Kalinga University
Kalinga University
08.2017

Bachelor of Science - Mechanical Engineering

Uttar Pradesh Technical University
Ghaziabad Institute Of Management And Technology
04.2001 -

Skills

    Vendor Management

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Accomplishments

  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of Pando TMS

Certification

Best Employee award from Orient Electric

Timeline

Data Annalist Beginner

01-2023

Customer focus

01-2023

Supply chain management Beginner

06-2022

Lean Digital Awareness 2.0

04-2022

Management Trainee

Genpact India Private Limited
04.2022 - Current

Best Employee award from Orient Electric

03-2019

Supply Chain Executive

Orient Electric Ltd (Switch Gear)
05.2018 - 04.2022

Activation Officer

Idea Cellular Ltd.
12.2015 - 02.2018

Customer Service Executive

IEnergizer
04.2015 - 12.2015

Bachelor of Science - Mechanical Engineering

Uttar Pradesh Technical University
04.2001 -

MBA - Production & Operation Management

Subharti University

Bachelor of Arts - History

Kalinga University

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Surendra VermaManagement Trainee