Surendran Ratneswaran
A
Summary
Dynamic Retail Department Manager with a proven track record at Woolworth's Group, enhancing sales through strategic visual merchandising and effective team training. Excelled in customer engagement and inventory management, driving significant revenue growth. Skilled in sales forecasting and team leadership, consistently delivering results and fostering strong customer loyalty.
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Knowledgeable Desired Position with robust background in retail sales and management. Proven track record of leading teams to enhance customer satisfaction and drive store revenue. Demonstrated ability to streamline operations and implement effective sales strategies.
Retail professional with extensive experience in managing sales teams and driving business growth. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability.
Overview
17
17
years of professional experience
Work History
Produce Department Manager
Woolworth's Group
09.2018 - Current
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Developed strong vendor relationships for consistent product availability and competitive pricing.
- Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
- Collaborated with store management to achieve overall store goals and targets.
Produce Department Manager
Coles Group
05.2008 - 08.2018
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Developed strong vendor relationships for consistent product availability and competitive pricing.
- Established performance metrics for staff members, regularly reviewing progress toward individual goals as well as overall department objectives.
- Collaborated with store management to achieve overall store goals and targets.
Education
Bachelor Of Information Technology - System Network Engineering
Macquarie University
Sydney, NSW03-2008
Skills
- Sales expertise
- Retail operations
- Driven work ethic
- Management
- Decision-making
- Customer engagement
- Critical thinking
- Team supervision
- Delegating work
- Upselling strategies
- Training and mentoring
- Sales team leadership
- Inventory management
- Sales forecasting
- Strategic planning
Timeline
Produce Department Manager
Woolworth's Group
09.2018 - Current
Produce Department Manager
Coles Group
05.2008 - 08.2018
Bachelor Of Information Technology - System Network Engineering
Macquarie University
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