SURESH DIXIT
Nunawading,VIC
Summary
Dedicated customer service professional with extensive experience in hospitality, training, and assessment. Known for a positive attitude, ability to handle challenges, and commitment to excellence in customer relationship management, time management, multitasking, and teamwork.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Merri-Bek City Council
10.2022 - Current
- Managed fines and infringements, extended deadlines, and handled late fees
- Addressed building infringements and council property issues
- Assisted customers with rates and property information
- Provided information on waste and recycling services
- Guided residents through local laws and permit applications
- Handled customer feedback and complaints with professionalism and efficiency
Trainer and Assessor (Casual)
International College
04.2022 - Current
- Trained students in Environmental Sustainability for Certificate III and IV in Hospitality
- Demonstrated practical methods for waste management and conservation
- Taught compliance guidelines for food premises and pest control
Customer Service Specialist
VicRoads
01.2022 - 10.2022
- Resolved inquiries and issues related to vehicle registration, licensing, and road regulations
- Managed fines and provided detailed information on the appeals process
- Assisted customers with booking driving tests and updating personal information
- Offered court-related information and updated customer details
- Guided customers through online services and provided technical support
- Handled customer complaints and escalations with professionalism and efficiency
- Provided detailed information on road safety and compliance requirements
Trainer and Assessor
01.2019 - 12.2021
- Tailored training for diverse learning styles and provided additional support for students
- Utilized CRM tools to resolve online issues
Chef/Owner
01.2008 - 12.2018
- Managed environmental sustainability practices in compliance with regulations
- Trained staff on food safety, waste management, and record-keeping
- Inspected and managed cleaning, maintenance, and utility conservation
Education
Advanced Diploma - Hospitality
01.2021
International Education Agent Course -
01.2021
TAES502 Design and Develop Assessment Tools -
01.2019
Certificate IV in Finance and Mortgage Broking -
01.2018
Certificate IV in Training & Assessment (TAE40114) -
01.2014
TAELLN411 - Literacy & Numeracy Skills -
01.2014
Certificate IV in Commercial Cookery (SIT40407) -
01.2013
Skills
Excellent communication (written and verbal)
- Customer service excellence
- Proficiency in Microsoft Office
- Pathway
- Technology One
- Document Management systems
- CRM tools
- Team collaboration, Organizational and multitasking abilities
Hobbies and Interests
- Sports
- Traveling
- Music
- Learning communication skills
Timeline
Customer Service Specialist
Merri-Bek City Council
10.2022 - Current
Trainer and Assessor (Casual)
International College
04.2022 - Current
Customer Service Specialist
VicRoads
01.2022 - 10.2022
Trainer and Assessor
01.2019 - 12.2021
Chef/Owner
01.2008 - 12.2018
Advanced Diploma - Hospitality
International Education Agent Course -
TAES502 Design and Develop Assessment Tools -
Certificate IV in Finance and Mortgage Broking -
Certificate IV in Training & Assessment (TAE40114) -
TAELLN411 - Literacy & Numeracy Skills -
Certificate IV in Commercial Cookery (SIT40407) -
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