Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
VACCINATION STATUS
PERSONAL INFORMATION
CORPORATE SOCIAL RESPONSIBILITY
HOBBIES AND INTERESTS
Timeline
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Suresh John

Hillside

Summary

Versatile in sales, customer service, and administration with a proven ability to design tailored solutions and manage comprehensive projects. Demonstrates exceptional problem-solving skills and a positive attitude, ensuring customer satisfaction while maintaining efficient operations. Adept at multitasking with strong communication and time management skills to support successful business outcomes.

Overview

34
34
years of professional experience

Work History

Sales/Customer Service/Administration

Big Picture People
10.2022 - 08.2025
  • At Big Picture People I deal with customers on a daily basis.
  • I plan and design Music and Home Cinemas based on their requirements, Identify the right products, order and arrange installation.
  • I handle all of the after sales of the existing customers and guide them and solve issues satisfactorily.

School Crossing Supervisor

Melton Council
01.2022 - 10.2022
  • Supervise school crossings ensuring the safe conduct of children and adults using the school crossing.
  • Report to the Team Leader Amenity Protection any problems relating to the operation of the crossing, including vehicles in breach of regulations relative to school crossings.
  • Maintain a high level of awareness, professional behaviour and conduct and make recommendations to Council on matters which may improve safety at school crossings.
  • Present at the school crossing with the appropriate safety equipment, maintain this equipment in good order and promote a consistent and professional image on behalf of Council.

Sales/Administration and Technical/Customer Service

The Listening Room
01.2008 - 12.2021
  • I founded The Listening Room with two brands and gradually built the more brands to cater to the Hi fi and Home Theater enthusiastic in Sri lanka.
  • I have been in this business for more than 15 years initially as part time and then full time in 2008.
  • I have built the business by installing Music and Home Theater for customers.
  • I have built good relationship with customers and work with a lot of architects to plan the music and home theatre for customers to blend with interiors while achieving the best sound.
  • In my position I was responsible and involved for purchasing, planning, project management, sales administration and demonstration, installation, after sales service.
  • The Listening Room is a High-End Designer audio company dealing with some of the world renowned Audio brands catering to a niche market in Sri lanka. We specialise in custom installations and give all the necessary advice to all who appreciate to have music and home theatre in their homes.
  • Started Audio business identifying the need
  • Built the business from scratch to a sizable turnover.
  • Made it profitable within one year.
  • Company Overview: The Listening Room is a High-End Designer audio company dealing with some of the world renowned Audio brands catering to a niche market in Sri lanka. We specialise in custom installations and give all the necessary advice to all who appreciate to have music and home theatre in their homes.

Manager Operations

Li & Fung Trading Ltd
01.2008 - 12.2008
  • Was in charge of the LF 10 division of the Sri lanka Operations and handled brands Tommy Hilfiger, American Eagle Outfitters and Gymboree.
  • Hired to set up the LF 10 division in Sri lanka to handle the LF 10 division as a General Manager Operations for a period of One Year.
  • Hired the necessary staff, trained them, and motivated them to handle the business independently.
  • Li and Fung is a trading company having offices in most parts of Asia planning and sourcing Apparel for buyer in USA and Europe.
  • Set up the LF 10 Division with the 3 Brands
  • Trained all of the staff to handle the business independently
  • Increased turnover by sourcing products with new factories
  • Company Overview: Li and Fung is a trading company having offices in most parts of Asia planning and sourcing Apparel for buyer in USA and Europe.

Country Operations

Columbia Sportswear Company
01.1992 - 12.2007
  • Instrumental in setting up Sri Lanka and India buying offices and managing the offices.
  • Responsibilities: Operations and Administration, Human Resources, Product Development, Quality Control, Sourcing and procurement, Logistics.
  • Columbia Sportswear Company, Sri Lanka, is a liaison office of Columbia Sportswear Company, Portland, Oregon, US, has grown from a small family-owned hat distributorship to one of the world's largest outerwear brands and leading seller of skiwear in the United States.
  • Developed the business over the period of 14 years from the initial share of US$3 million per year to US$45 million per year.
  • Increased staff from 4 to 45.
  • Company Overview: Columbia Sportswear Company, Sri Lanka, is a liaison office of Columbia Sportswear Company, Portland, Oregon, US, has grown from a small family-owned hat distributorship to one of the world's largest outerwear brands and leading seller of skiwear in the United States.

Education

Masters in Business Administration -

Australian Institute of Business

CIM Diploma - undefined

Chartered Institute of Marketing, UK

Secondary - undefined

St. Thomas College

Secondary - undefined

Jaffna College

Skills

  • Computer Literate - excellent working knowledge of MS Office, Internet, E-mail, etc
  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Time management
  • Excellent communication
  • Dependable and responsible
  • Active listening
  • Flexible and adaptable
  • Decision-making

Accomplishments

  • Started Audio business identifying the need.
  • Built the business from scratch to a sizable turnover.
  • Made it profitable within one year.
  • Developed the business from US$3 million per year to US$45 million per year.
  • Increased staff from 4 to 45.

Affiliations

  • Joint Apparel Association Forum (JAAF), 2004 - 2005
  • Sri Lanka Garment Buying Offices Association, Chairman, 2005
  • Sri Lanka Garment Buying Offices Association, Vice Chairman, 2004
  • London Advanced Level Association, President
  • Rotary Club, President, 2010
  • Leo Club, President
  • Student Christian Movement, President

VACCINATION STATUS

Fully Vaccinated

PERSONAL INFORMATION

  • Citizenship: Australian
  • Marital Status: Married

CORPORATE SOCIAL RESPONSIBILITY

  • Built 15 houses and renovated 3 houses for the Tsunami Victims., 2005
  • Organized a Sports meet for Children with Special needs., 2005
  • Organized similar events for the Rotary Club., 2001, 2002, 2003, 2013, 2014
  • Teaching English to underprivileged children.

HOBBIES AND INTERESTS

Sports- Tennis, Badminton and Cricket., Music - Musician playing the Bass guitar, Acoustic Guitar and Ukulele., Literature and drama

Timeline

Sales/Customer Service/Administration

Big Picture People
10.2022 - 08.2025

School Crossing Supervisor

Melton Council
01.2022 - 10.2022

Sales/Administration and Technical/Customer Service

The Listening Room
01.2008 - 12.2021

Manager Operations

Li & Fung Trading Ltd
01.2008 - 12.2008

Country Operations

Columbia Sportswear Company
01.1992 - 12.2007

CIM Diploma - undefined

Chartered Institute of Marketing, UK

Secondary - undefined

St. Thomas College

Secondary - undefined

Jaffna College

Masters in Business Administration -

Australian Institute of Business
Suresh John