Suresh Kumar
Summary
Accomplished Flight Attendant offering over more then six years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to exceptional customer service.
Overview
8
8
years of professional experience
Work History
Senior Cabin Crew Member
Air India Ltd.
12.2016 - 02.2023
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
Customer Service Agent
Bird Worldwide Flight Services
08.2015 - 07.2016
- Tracked customer service cases and updated service software with customer information.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Administration And Management
I.E.C University
Himachal Pradesh, India03.2018
Skills
- Guest Services
- Emergency Situations Management
- Equipment Safety
- Leading Employees
- Public Interaction
- Multi-tasking
- Time management and Punctuality
- Ability to adapt a change
Timeline
Senior Cabin Crew Member
Air India Ltd.
12.2016 - 02.2023
Customer Service Agent
Bird Worldwide Flight Services
08.2015 - 07.2016
BBA - Business Administration And Management
I.E.C University
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