Suresh Padma
Macquarie Park,NSW
Summary
Seeking a career in Networking in a challenging environment that would give me the opportunity to Bring out the best in me and for continuous improvement that leads to the growth of the organization.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Executive
Tata Communications Transformation AustraliaServices (TCTS)
Macquarie Park
04.2023 - Current
- Design the fiber path using tools like AA tool, VMR, and Spatial Web, following the fiber rules and regulations.
- creating diversity and protection groups as per SPE which is provided by SPE designer. will review and perform the design accordingly.
- Designing multiples access types which includer FIBRE,EODF & DWDM services.
- Diversity checks will be performed by using Tool Box and VMR.
- Performed IPVPN Products which is related to MPLS concept.using VRF we can made decisions against the service.
- Performed VPN MRS Products, these services end to end managed by optus.
- assigning WAN & LAN IPs to the services.
- Configuration on Cisco,NCS540 and Juniper routers as per process which is implemented by Client.
- Performed fibre orders to create P2P services to customers.
- Worked on some special products which is related to Mobile and security.
- APN (Application Private Network) creation in Helix and Network as well.
- IPsec tunnel creation in Network and configured APN using IPsec algorithms.
- Performed termination orders ,Both Data & Voice Products.
- Removed numbers from OSS Voice switches.
- Performed trunk removal from voice switches.
Customer Service Executive
Tata Communications Transformation Services (TCTS)
Pune, Maharasthra
02.2021 - 03.2023
- In TCTSL I am part of the network migration team
- We migrate the services, if any hub, router or switch is going to be decommissioned or upgraded
- For that I am working on the design datafil of the live customers and migrate them to new location or new device
- Also working on the termination project.
Network Engineer
Prompt Personnel Pvt Limited.
07.2018 - 09.2019
- Monitoring & troubleshooting on customer tickets to resolve the same within SLA
- Configuration of customer links and troubleshooting of routing & switching issues for PAN India network Handling IP NOC operations to ensure uninterrupted services to broadband & ILL customer Basic trouble shooting on switches ( Maipu, prima, Cisco switches ) Configuration of different types of DSLAM like ECI, UT Starcom, Zyxel devices etc NOC support, Maintenance, Monitoring TTML broad band network involving DSLAM, IPTV, Maipu SW, Prima SW, Cisco SW to provide real time services to customers
- Resolving customer complaints like no browsing issue, frequent disconnection, packet drops, slow speed issues, policy issue, customer profile update etc
- Handling Operations of various Routers, Switches and DSLAM and monitoring switch ports traffic, VLAN configuration, creating graphs using MRTG, CACTI Managing, configuration, Policy creation, Backup etc Co-ordination with TAC/NOC/Tx team
- Also provides 24
- 7 support to access, I&R team
- Coordination with regional & field team for device restoration
Network Engineer
Prompt Personnel Pvt Limited.
- Provisioning of new BGP, MPLS & ILL links over PAN India and troubleshooting Link issues raised by customers and made changes as per customer requirement Configuration & Troubleshooting of BGP Links, build neighbor ship with customers AS, Advertise Routes to neighbor & Apply Route policy as per requirement
- Manipulate BGP inbound/outbound Traffic By using BGP Attribute
- Configuration and Troubleshooting of MPLS L3, L2 VPNs and MPLS over ILL services through service provider back bone networks
- Provisioning & IP allocation of new circuits of customers having customized designs like Dual Hub& Spoke, ANY-TO-ANY
- Active Standby Using VRF Instance
- Create new VRF using RD and RT Value.& bind this VRF with sub-interface
- To create Point To Multi Point topology & Inter VALN routing
- We create separate VLAN on switch for each customer & Configure sub interface on router in that we allocate them required BW & WAN, LAN IP
- Performing scheduled activities bandwidth upgradation, major migration activities
- Fundamental Troubleshoot on Routers & Switches like IP reachable, Link failure, Packet Drop, Interface connectivity, Latency & Speed test on IPER-F, Ocala, and FileZilla
- Co-ordination with various service providers for resolution of network integration and service outage related issues
- Escalating sensitive issues to concerned heads for expediting the resolution process with defined SLA
- Responsible for performing router and switch configurations & operational changes routing protocols (MPLS, BGP, OSPF, EIGRP etc.)
- Technical support and Fault Management for the WAN connectivity including the troubleshooting of routing protocols.
Education
B.E (CSE) -
Jawaharlal Nehru University (JNTU, Hyderabad)
01.2014
Intermediate (10+2) -
Naveena Junior College, Hyderabad
01.2010
SSC(10th) -
Sri Vidya Mandir(Devarakonda), Board of Secondary Education
01.2008
Skills
- Configuration of Cisco/Huawei Router
- Configure and Troubleshooting of Routing Protocol
- Configure MPLS VPN
- Traffic Filtering using Standard and Extended access-lists
- Creation & modification of access list, prefix-list
- IPV4 Addressing Sub-netting, Implementing VLSM
- Switching: Configuration Cisco/ Huawei Switches
- Knowledge of VTP & STP, RSTP, NAT, Inter-VLAN routing
- Using Protocol for Load Balancing in L3 devices- HSRP/VRRP/GLBP
- Protocols Known: OSPF, EIGRP, RIP, BGP, HSRP, VRRP, GLBP, VTP, STP, RSTP
- Product Tools: Putty, EMPower, RADb, Looking Glass, Iperf, Secure CRT, MobaxTerm
- Customer service and client interfacing skills
- Ability to perform excellently on individual projects and cooperatively in team
- High adaptability and capable of handling high workloads
- Passionate about work
Strength
Hardworking, Fast learning.
Preferredlocation
Hyderabad
Personal Information
- Date of Birth: 05/06/1993
- Marital Status: Unmarried
Languages
English, Hindi, Marathi
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the mentioned particulars.
Timeline
Senior Customer Service Executive
Tata Communications Transformation AustraliaServices (TCTS)
04.2023 - Current
Customer Service Executive
Tata Communications Transformation Services (TCTS)
02.2021 - 03.2023
Network Engineer
Prompt Personnel Pvt Limited.
07.2018 - 09.2019
Network Engineer
Prompt Personnel Pvt Limited.
B.E (CSE) -
Jawaharlal Nehru University (JNTU, Hyderabad)
Intermediate (10+2) -
Naveena Junior College, Hyderabad
SSC(10th) -
Sri Vidya Mandir(Devarakonda), Board of Secondary Education
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