Suresh Parajuli
Southport
Summary
I am a hardworking individual very keen to learn new things. Very outgoing, honest and being passionate about whatever I do are few of outstanding traits. Reliable, punctual and work well under pressure. I am a responsible and mature individual who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Talented Sales associate effective at multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waiter
Soaltee
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Supervisor and Floor Manager
River Canyon Restaurant
09.2020 - 02.2022
- Managed team 10-15 employees to maintain smooth-running operations of shop floor.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
Food and Beverage Server
Star Casino
02.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Addressed and handled customer complaints in polite and professional manner.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
Bachelor Degree - Bachelors in Business And Hosp. Mgnt
Torrens University
Sydney09.2023
Diploma And Adv. Diploma in Hospitality Management - Hospitality Management
Australia Institute of Business & Technology -AIBT
Sydney10.2020
High School Degree - Majoring Hospitality Management
Laligurans Rastriya College
Kathmandu, Nepal03.2017
Skills
- Good communication skills
- High level of customer service
- Knowledge about POS and EFTPOS machine
- Cash handling expertise Math aptitude Strong account analysis skills Exceptional customer service
- Opening and closing duties Assumes 100% responsibility for quality of products
- Administrative duties from roistering and training
- Planning and organizing special functions
- Experience in managing front and back of house
- Coffee making and mixing drinks (Cocktails)
- Maintaining records of stock level and financial transactions
- Conferring with customers to assess their satisfaction with meals and service
- Select and provide training for both front staff and kitchen staff
- Relationship Management
- Warm and Friendly
- Transactions and Cash Handling
- Bar Terminology
Certification
Basic Computer course from Engineering Academy of Science and Technology. (Diploma in Software Application).
References
Soaltee - Wiater
Chudamani Parajuli (HR)- +9779841290710
River Canyon Restaurant - Supervisor and Floor Manager
David (Manager)- 0405311850
Star Casino - Food and Beverage Server
Phoung Nguyen (Assistance Manager) - 0438383357
Christy Navaratnalage (Venue Manager) - 0426166840
Jules (Venue Manager) - 0416441040
Timeline
Food and Beverage Server
Star Casino
02.2022 - Current
Supervisor and Floor Manager
River Canyon Restaurant
09.2020 - 02.2022
Waiter
Soaltee
Bachelor Degree - Bachelors in Business And Hosp. Mgnt
Torrens University
Diploma And Adv. Diploma in Hospitality Management - Hospitality Management
Australia Institute of Business & Technology -AIBT
High School Degree - Majoring Hospitality Management
Laligurans Rastriya College