Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SURESH BABU KOGANTI

Berwick,VIC

Summary

Multitasking manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Retail Service Station Manager

Mobil Gas Station
03.2020 - Current
  • Mentored junior staff members in roles of increasing responsibility within the organization by providing guidance and support when needed.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Provided exceptional customer service through prompt resolution of complaints or concerns, ensuring repeat business.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Implemented efficient scheduling and staffing strategies, resulting in improved operational efficiency and reduced labor costs.
  • Conducted regular safety inspections, ensuring compliance with environmental and safety regulations.
  • Established and maintained positive relationships with fuel suppliers, negotiating favorable terms and ensuring timely deliveries

Retail Store Manager

BP Fuel Station
04.2015 - 01.2020
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Doing stocktakes

Assistant Fuel Station Manager

Caltex Service Station
01.2011 - 04.2013
  • Assisted in managing daily operations, including staff supervision, inventory management, and customer service.
  • Coordinated with vendors to optimize fuel pricing and quality, resulting in cost savings and increased customer satisfaction.
  • Conducted regular staff training sessions on safety procedures, customer service, and operational protocols.
  • Monitored and analyzed sales trends, implementing strategies to increase revenue and profitability.
  • Assisted in the development and implementation of marketing initiatives to attract new customers and retain existing ones.

Education

Master of Science - BIOTECHNOLGY

University of East London
Ilford
04.2011

Master of Science - BIOTECHNOLGY

UNIVERSITY OF MADRAS
CHENNAI
05.2008

Bachelor of Science - BOTANY ZOOLOGY CHEMISTRY

P.B.SIDDHARTHA ARTS & SCIENCE
VIJAYAWADA
03.2006

Skills

  • Emergency Response
  • Schedule Management
  • Goal Setting
  • Performance reviewing
  • Problem Resolution
  • Sales Promotion
  • Technical Proficiency
  • Onboarding and Orientation

Certification

FOOD SAFETY SUPERVISOR -CLASSII

Languages

English
Professional Working

Timeline

Retail Service Station Manager

Mobil Gas Station
03.2020 - Current

Retail Store Manager

BP Fuel Station
04.2015 - 01.2020

Assistant Fuel Station Manager

Caltex Service Station
01.2011 - 04.2013

Master of Science - BIOTECHNOLGY

University of East London

Master of Science - BIOTECHNOLGY

UNIVERSITY OF MADRAS

Bachelor of Science - BOTANY ZOOLOGY CHEMISTRY

P.B.SIDDHARTHA ARTS & SCIENCE

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