Sureyya Tasdelen

Set up of the company. Responsible of the reporting, execution and administration activities. Approved verifier/monitor by BCI, FLA, SCS Global Services for Ferrero Farming Values, Impactt for Human Rights Assessments.

• Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Followed established auditing processes to meet internal and regulatory requirements
• Performed observations and evaluated supporting documents to supplement audit findings
• Communicated with auditee staff to obtain necessary information for audit

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Preparing reports for completed tasks.
• Displayed absolute discretion at handling confidential information.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

• Provided direction and guidance to internal teams in order to achieve targets.
• Implemented troubleshooting, root cause analysis and issue resolution.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Data input, organising events.
• Introduced new methods, practices, and systems to reduce turnaround time

• Handled customer inquiries and suggestions courteously and professionally.
• Checking in passengers, allocating seating, preparing manifests and reporting to pilot. Boarding passengers on board.
• Problem solving
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.