Suriani Samsuddin
Craigieburn
Overview
20
20
years of professional experience
Work History
Housekeeping Supervisor
Meriton Suites
09.2023 - 03.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Room Attendant
Novotel
10.2022 - 08.2023
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
Room Attendant
Park Hyatt
03.2018 - 07.2019
- Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
Room Attendant
Great Southern Hotel
04.2017 - 03.2018
- Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
Room Attendant
Hotel Sophia
12.2016 - 04.2017
- Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.
Cashier/Retail Asst
Giant Hypermarket
04.2011 - 06.2015
- Handling cash machine, received payment by cash, check or credit card
- Customer service assist customer with any enquiries
- Ensuring that shelves and product displays remain stocked
- Rotate stock on shelves
- Monitor expired product.
Housekeeping Supervisor
Teluk Batik Resort
01.2008 - 11.2010
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Assistant Manager
Malaysia Chicken Rice
02.2004 - 01.2008
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improv
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Analyzed operational costs and made recommendations for cost savings.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
- Prepared monthly financial reports for upper management review.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Produced detailed documentation to outline potential worker issues.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
Education
CER II EAL -
Australian Edu Academy, Springvale
Secondary School Kebangsaan Pekan Putatan, Malaysia
01.2002
Skills
- Hospitality
- Customer Service
- Document Filing
- Handling Cash
- Hard Working/Energetic
- Willingness to Learn
- Guest Room Confidentiality
- Teamwork
- Mentoring and Training
- Housekeeping
- Detail-Oriented
- Documentation
- Written and Oral Communications
- Team leadership
- Housekeeping knowledge
References
- Decai Weng: Supervisor, Park Hyatt, +61450105501
- Roslina Kamaruddin, Head Department, Giant Hypermarket, +601121775989
- Elizabeth Hedgecock: Head Department, Novotel +61434117120
Timeline
Housekeeping Supervisor
Meriton Suites
09.2023 - 03.2024
Room Attendant
Novotel
10.2022 - 08.2023
Room Attendant
Park Hyatt
03.2018 - 07.2019
Room Attendant
Great Southern Hotel
04.2017 - 03.2018
Room Attendant
Hotel Sophia
12.2016 - 04.2017
Cashier/Retail Asst
Giant Hypermarket
04.2011 - 06.2015
Housekeeping Supervisor
Teluk Batik Resort
01.2008 - 11.2010
Assistant Manager
Malaysia Chicken Rice
02.2004 - 01.2008
Secondary School Kebangsaan Pekan Putatan, Malaysia
CER II EAL -
Australian Edu Academy, Springvale