Overview
Work History
Education
Skills
References
Timeline
Generic
Suriani Samsuddin

Suriani Samsuddin

Craigieburn

Overview

20
20
years of professional experience

Work History

Housekeeping Supervisor

Meriton Suites
09.2023 - 03.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Room Attendant

Novotel
10.2022 - 08.2023
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Ensured that all appliances were in proper working order by testing them regularly.

Room Attendant

Park Hyatt
03.2018 - 07.2019
  • Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Ensured that all appliances were in proper working order by testing them regularly.

Room Attendant

Great Southern Hotel
04.2017 - 03.2018
  • Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Ensured that all appliances were in proper working order by testing them regularly.

Room Attendant

Hotel Sophia
12.2016 - 04.2017
  • Cleaning and servicing guest room, wash toilet, replenish amenities and report any maintenance default to supervisor.

Cashier/Retail Asst

Giant Hypermarket
04.2011 - 06.2015
  • Handling cash machine, received payment by cash, check or credit card
  • Customer service assist customer with any enquiries
  • Ensuring that shelves and product displays remain stocked
  • Rotate stock on shelves
  • Monitor expired product.

Housekeeping Supervisor

Teluk Batik Resort
01.2008 - 11.2010
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Provided feedback on employee performance, identifying areas of improvement while recognizing successes.



Assistant Manager

Malaysia Chicken Rice
02.2004 - 01.2008
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improv
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Supervised food preparation, ordering of supplies, and inventory control.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions and other financial information.
  • Created weekly work schedules for all restaurant personnel.
  • Analyzed operational costs and made recommendations for cost savings.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Performed regular maintenance checks on kitchen equipment.
  • Prepared monthly financial reports for upper management review.
  • Ensured that all customer orders were fulfilled accurately and efficiently.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Produced detailed documentation to outline potential worker issues.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Assisted staff by serving food and beverages or bussing tables.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Distributed food to service staff for prompt delivery to customers.

Education

CER II EAL -

Australian Edu Academy, Springvale

Secondary School Kebangsaan Pekan Putatan, Malaysia
01.2002

Skills

  • Hospitality
  • Customer Service
  • Document Filing
  • Handling Cash
  • Hard Working/Energetic
  • Willingness to Learn
  • Guest Room Confidentiality
  • Teamwork
  • Mentoring and Training
  • Housekeeping
  • Detail-Oriented
  • Documentation
  • Written and Oral Communications
  • Team leadership
  • Housekeeping knowledge

References

  • Decai Weng: Supervisor, Park Hyatt, +61450105501
  • Roslina Kamaruddin, Head Department, Giant Hypermarket, +601121775989
  • Elizabeth Hedgecock: Head Department, Novotel +61434117120

Timeline

Housekeeping Supervisor

Meriton Suites
09.2023 - 03.2024

Room Attendant

Novotel
10.2022 - 08.2023

Room Attendant

Park Hyatt
03.2018 - 07.2019

Room Attendant

Great Southern Hotel
04.2017 - 03.2018

Room Attendant

Hotel Sophia
12.2016 - 04.2017

Cashier/Retail Asst

Giant Hypermarket
04.2011 - 06.2015

Housekeeping Supervisor

Teluk Batik Resort
01.2008 - 11.2010

Assistant Manager

Malaysia Chicken Rice
02.2004 - 01.2008

Secondary School Kebangsaan Pekan Putatan, Malaysia

CER II EAL -

Australian Edu Academy, Springvale

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Suriani Samsuddin